Benefit Eligibility Coordinator

United Energy Workers Healthcare•Murray, UT

1d•$20 - $22•Hybrid

About The Position

The Benefits Eligibility Coordinator supports a high-quality pre-patient experience through accurate and efficient data entry and verification, organized documentation, clear communication, timely follow-up, and dependable coordination. The role requires a positive, can-do attitude, ownership of priorities, responsiveness to changing needs, and accurate, timely follow-through. The coordinator maintains confidential information across company systems, supports departmental projects, improves workflow consistency, and models professionalism, compassion, integrity, and UEW’s PEAK values.

Requirements

Prior customer service experience.
Working knowledge of HIPAA regulations and handling protected health information (PHI).
Exceptional attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
Strong communication and interpersonal abilities for liaison work involving facilities, clients, and internal teams.
Proficiency in Microsoft Suite, fax systems, and CRM platforms.
Commitment to maintaining client confidentiality and privacy.
Ability to maintain focus and work efficiently at a computer terminal for extended periods.
Effective written and verbal English communication and adequate hearing for telephone and in-person communication.
Reliable travel to and from the Murray, Utah office and regular, punctual attendance.
Ability to meet deadlines, coordinate multiple stakeholders, and achieve goals.

Nice To Haves

Familiarity with EEOICPA/RECA programs, or willingness to undergo training.
Prior experience in medical records requests, healthcare administration, or a related field.
Experience with HubSpot CRM or similar CRM platforms.
Customer service experience involving telephone communication with medical facilities or healthcare providers.

Responsibilities

Enter, verify, and maintain data accurately and on time in HubSpot, Axxess, spreadsheets, and other company systems while following compliance and documentation standards.
Upload, scan, organize, and prepare medical records and departmental documents, including assigned in-office paper records.
Monitor milestones, documentation requirements, tasks, and follow-ups to support timely progression to care and address delays or missing information.
Communicate clear, accurate, and timely updates to internal and external contacts with professionalism, compassion, and a collaborative tone.
Provide administrative support to the Director and Manager of Benefits Eligibility and, when necessary, the Patient Benefits Team, including scheduling, file organization, documentation, and coordination.
Coordinate information, escalations, timelines, and follow-up needs across departments and with external contacts.
Support departmental projects, meetings, events, and Experience initiatives with logistical and administrative assistance.
Protect patient and company information by maintaining confidentiality, discretion, compliance, and sound judgment.
Identify practical opportunities to reduce delays, improve processes, and strengthen the consistency and quality of the pre-patient experience.
Represent the Benefits Eligibility department and UEW professionally, demonstrate strong organization, time management, adaptability, accountability, teamwork, and follow-through, and perform other duties as assigned.