Eligibility Specialist - Benefit Processor

Knowledge Services•Bloomington, IN

1d•Onsite

About The Position

This position is located at 1531 S Curry Pike, Bloomington, IN 47403. Knowledge Services is hiring an Eligibility Specialist to assist the FSSA/Division of Family Resources (DFR) in processing applications and documents for Indiana residents requesting or receiving public assistance. Programs include TANF cash assistance, SNAP, and Medicaid. The DFR determines eligibility for these programs. The role offers an extensive training program and the potential for promotion. The wage is $18.00 per hour, and the position has a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM. The position includes paid time off and benefits. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It employs over 1,500 people in offices throughout North America and provides managed service programs, employer-of-record and payrolling services, recruitment, and staffing services.

Requirements

Highly organized and analytical team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.

Nice To Haves

Previous Case Manager experience.
Bachelor’s or Associate degree in Counseling or Social Services.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.