Eligibility Specialist - Benefit Processor

Knowledge Services•Columbia City, IN

12d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Columbia City, Indiana. The role assists with processing applications and documents for Indiana residents applying for or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify client information, review program requirements, and use an automated program to determine eligibility. The position offers extensive training and the potential for promotion. The work schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 37.5 hours per week.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, or employment/training programs is desired.
Strong organizational and analytical skills and the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable and dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Bachelor’s or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through in-person or telephone contact with clients.
Verify that information is complete and accurate and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.