Eligibility Specialist - Benefit Processor

Knowledge Services•Albion, IN

12d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Albion, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialist staff help gather and verify information so DFR can determine program eligibility. The position offers a 37.5-hour work week, Monday through Friday, from 8:00 a.m. to 4:30 p.m., at $16.50 per hour. The employer provides an extensive training program, paid time off, and benefits. The role may offer potential for promotion. Knowledge Services is a professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It is a certified woman-owned organization with more than 1,500 employees and provides managed service, payrolling, recruiting, and staffing services. The company is an equal opportunity employer and states that reasonable accommodations are available during the application and hiring process.

Requirements

High school diploma or GED is required.
Two years of experience in a social service environment, state or local government, or employment/training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Strong organization and analytical skills; ability to work as a team player.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Bachelor's or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Candidates with experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist are encouraged to apply.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.