Eligibility Specialist - Benefit Processor

Knowledge Services•Indianapolis, IN

6d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Indianapolis, Indiana. The position assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify information, review program requirements with clients, and use an automated program to help determine eligibility. The position includes an extensive training program and potential for promotion. The role pays $18.00 per hour and follows a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM. Paid time off and benefits are offered. The job frequently requires sitting and handling objects with the hands; it occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services provides reasonable accommodations to individuals with disabilities and is an equal opportunity employer.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, preferably pertaining to employment or training programs.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Strong customer service background and a professional demeanor.
Ability to work independently as a reliable, dependable self-starter.
Highly organized, analytical, and able to work as part of a team.

Nice To Haves

Bachelor's or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs from clients, face-to-face or by phone.
Verify that information is accurate and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.