Eligibility Specialist - Benefit Processor

DFR•Auburn, IN

11d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Auburn, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The specialist gathers and verifies client information, reviews program requirements and regulations with clients, and uses an automated program and state database to support eligibility processing. Client interactions take place face-to-face or by phone, with inquiries also handled by phone or email. Extensive training is provided, and the position offers the potential for promotion. The role pays $16.50 per hour and has a 37.5-hour Monday–Friday schedule from 8:00 AM to 4:30 PM.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as a team player.
Able to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience is a plus.
An associate or bachelor's degree in Counseling or Social Services is preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
Verify that all information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.