Eligibility Specialist - Benefit Processor

DFR•Speedway, IN

8d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Indianapolis, Indiana. The role assists with processing applications and documents submitted by Indiana residents seeking public assistance, including TANF cash assistance, SNAP, and Medicaid. DFR determines eligibility for people applying for or receiving these programs. Eligibility Specialists gather and verify information, review program requirements with clients, and use automated systems and a state database to support eligibility processing. The position includes an extensive training program and offers the potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $18.00 per hour, and the role offers paid time off and benefits.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as a team player.
Able to work independently; self-starting, reliable, and dependable.
Strong customer service background and a professional demeanor.

Nice To Haves

Bachelor’s or associate degree in Counseling or Social Services preferred.
Two years of experience in a social service environment or state or local government, particularly involving employment or training programs, desired.
Previous Case Manager experience is a plus.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through in-person or telephone contact with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.