Eligibility Specialist - Benefit Processor

DFR•Martinsville, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) at 1328 Morton Ave, Martinsville, IN 46151. The role assists with processing applications and documents for Indiana residents applying for or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The position includes an extensive training program and offers the potential for promotion. The schedule is 37.5 hours per week, Monday through Friday, 8:00 AM to 4:30 PM, at $16.50 per hour. Paid time off and benefits are offered. Knowledge Services, established in 1994 and headquartered in Indianapolis, is a certified woman-owned professional services organization with more than 1,500 employees in offices throughout North America. Its services include managed service programs, employer-of-record and payrolling services, national recruitment, and staffing.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as a team player.
Able to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Associate or bachelor's degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Two years of experience in a social service environment, state government, or local government related to employment or training programs is desired.
Applicants with experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist are encouraged to apply.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or by phone with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.