Eligibility Specialist - Case Manager

DFR•Columbus, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) in Columbus, Indiana. The role supports the processing of applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. Eligibility Specialists collect and verify information, explain program regulations and requirements, and use an automated program to determine eligibility for state assistance. The position offers an extensive training program, the potential for promotion, paid time off, and benefits. The schedule is 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The wage is $18.00 per hour. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It has more than 1,500 employees and provides managed service programs, employer-of-record/payrolling, recruitment, and staffing services.

Requirements

Strong organizational and analytical skills and the ability to work as part of a team.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.

Nice To Haves

Previous Case Manager experience.
Associate or bachelor's degree in Counseling or Social Services is preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.