Eligibility Specialist - Case Manager

Knowledge Services•Bedford, IN

6h•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the Indiana Family and Social Services Administration (FSSA), Division of Family Resources (DFR), in Bedford, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify information, review program requirements with clients, and use an automated system to determine eligibility. The position includes an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $16.50 per hour.

Requirements

High school diploma or GED.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.
Strong organization and analytical skills, and ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently and be a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor's degree in Counseling or Social Services preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather information for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is accurately gathered and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.