Eligibility Advisor I - Temporary
About The Position
The Eligibility Advisor I establishes eligibility for financial and medical assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid. The role is part of HHSC’s Access and Eligibility Services division, which connects people to services and supports intended to help them remain in their communities and promote economic and personal self-sufficiency. The position includes paid formal training and requires working in a fast-paced, high-pressure environment while meeting deadlines. This is a temporary, full-time position expected to end on 08/31/2027. Temporary employees may be eligible to transfer to an available regular-status position, depending on availability, tenure, and performance. The position is based in Brady, Texas, and may involve travel up to 10%. The role may be eligible for telework, subject to agency policy, supervisor discretion, and business needs.
Requirements
- High school diploma or GED equivalent.
- One year of customer service experience involving public contact; qualifying settings may include retail, call center, clerical, hospitality, banking, reception, or similar customer service work. Thirty semester or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
- Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
- Ability to read, understand, apply, and explain detailed regulations and policies.
- Ability to perform basic arithmetic.
- Ability to manage time and prioritize work according to deadlines.
- Ability to establish and maintain effective work relationships.
- Effective verbal and written communication skills.
- Ability to follow written and oral directions and instructions.
- Ability to operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel.
- General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
- Use of Microsoft Teams and potentially soft-phone technology as part of everyday work.
- Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
- Ability to work overtime outside normal hours, potentially including weekends, when required by management.
- Must pass a fingerprint criminal history background check if selected for hire.
- Must sign a Temporary Employment Agreement upon hire.
Nice To Haves
- Sixty semester or 90 quarter hours from an accredited college or university.
- Experience interviewing clients and gathering personal information in person or over the phone.
Responsibilities
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
- Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determinations.
- Process work according to state and federal regulations, procedures, guidelines, and timeframes.
- Perform other duties as assigned.
- Work overtime outside normal operating hours when required by management, potentially including weekends.
Benefits
- 100% paid employee health insurance for eligible full-time employees.
- Defined benefit pension plan.
- Generous time-off benefits.
- Opportunities for career advancement.
- Paid formal training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
