Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•PECOS, TX

6d•$2,953 - $4,366

About The Position

The Texas Health and Human Services Commission (HHSC) is hiring a temporary Eligibility Advisor I for its Access and Eligibility Services division. The role establishes eligibility for financial and medical assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The position includes paid formal training and is expected to end on August 31, 2027. Temporary employees may be eligible to transfer to a regular-status vacancy, subject to position availability, tenure, and job performance. The position serves vulnerable Texans seeking food, medical care, cash assistance, and other social services. Employees work in a high-performing, fast-paced environment and are expected to provide customer service while applying program policies and regulations. The field office's normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is based in Pecos, Texas, and may be eligible for telework subject to agency policy, supervisor discretion, and business needs. Travel may be up to 10%.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact; qualifying experience may include retail, call center, clerical, hospitality, banking, reception, or similar work.
Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective working relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to use computers for data entry and basic office software, including Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Ability to work overtime as required, potentially including weekends.
Selected candidates must pass a fingerprint criminal history background check.
Selected candidates must sign a Temporary Employment Agreement.
Applicants must not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information needed to determine eligibility for public assistance programs.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work according to state and federal regulations, established procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime outside normal operating hours when required by management, potentially including weekends.