Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•Eagle Pass, TX

5d•$2,953 - $4,366

About The Position

The Eligibility Advisor I position establishes eligibility for public assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The role includes three classifications: Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker. The employee receives paid formal training and works with the Texas Health and Human Services Commission’s Access and Eligibility Services division to connect individuals with services and supports that promote community living and economic and personal self-sufficiency. This is a temporary, full-time position expected to end on August 31, 2027. Temporary employees may be eligible to transfer to a regular-status vacant position, subject to availability, tenure, and job performance. The position is based in Eagle Pass, Texas, and may be eligible for telework under state and agency policies and supervisory discretion. Travel may be up to 10%. The normal office schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; overtime outside normal operating hours, potentially including weekends, may be required.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact, such as retail, call center, clerical, hospitality, banking, receptionist, or similar work. Thirty semester or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic functions.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective work relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
Ability to use Microsoft Teams and potentially soft phone technology as part of everyday work.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Ability to work overtime outside normal operating hours when required by management, potentially including weekends.
Must pass a fingerprint criminal history background check if selected for hire.
Must sign a Temporary Employment Agreement upon hire.

Nice To Haves

Sixty semester or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information needed to determine eligibility for public assistance programs.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work in accordance with state and federal regulations, established procedures, guidelines, and deadlines.
Perform other duties as assigned.