Eligibility Advisor I - Temporary
About The Position
The Eligibility Advisor I establishes eligibility for financial and medical assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid. The role receives paid formal training and works within the Texas Health and Human Services Commission’s Access and Eligibility Services division to connect people with services and supports. This is a temporary, full-time position expected to end on August 31, 2027. Temporary employees may be eligible to transfer to an available regular-status vacancy, contingent on position availability, tenure, and job performance. The position is based in Brownwood, Texas. Field office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The role may be eligible for telework, subject to state and agency policies, supervisor discretion, and business needs. Travel may be up to 10%. Overtime may be required outside normal operating hours, including weekends. The work involves a fast-paced, highly stressful environment with deadlines.
Requirements
- High school diploma or GED equivalent.
- One year of customer service experience involving public contact, which may include retail, call center, clerical, hospitality, banking, receptionist, or similar experience. Thirty semester or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
- Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
- Ability to read, understand, apply, and explain detailed regulations and policies.
- Ability to perform basic arithmetic.
- Ability to manage time and prioritize work according to deadlines.
- Ability to establish and maintain effective work relationships.
- Effective verbal and written communication skills.
- Ability to follow written and oral directions and instructions.
- Ability to operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel.
- General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
- Ability to use Microsoft Teams and potentially soft phone technology as part of everyday work.
- Ability to work overtime as required by management, potentially outside normal hours and on weekends.
- Ability to work in a highly stressful, fast-paced environment under pressure to meet deadlines.
- Must pass a fingerprint criminal history background check.
- Must sign a Temporary Employment Agreement upon hire.
Nice To Haves
- Sixty semester or 90 quarter hours from an accredited college or university.
- Experience interviewing clients and gathering personal information in person or over the phone.
Responsibilities
- Interview applicants and recipients in person or by inbound or outbound telephone calls to collect relevant financial and personal information for public assistance eligibility determinations.
- Review information from electronic and other sources and enter it into a computer-based eligibility system.
- Calculate and authorize benefits based on eligibility determinations.
- Process work according to state and federal regulations, procedures, guidelines, and timeframes.
- Perform other duties as assigned.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
- Paid formal training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
