Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•Littlefield, TX

6d•$2,953 - $4,366

About The Position

The Eligibility Advisor I role is a temporary position with the Texas Health and Human Services Commission’s Access and Eligibility Services division. The position is expected to end on August 31, 2027. Temporary employees may be eligible to transfer to an available regular-status position, contingent on vacancy availability, tenure, and job performance. The role may involve different classifications—Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker—that establish eligibility for programs including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The position receives paid formal training. Staff interview applicants and recipients, evaluate information from electronic and other sources, enter information into a computer-based eligibility system, and compute and authorize benefits. Work must follow applicable state and federal regulations, procedures, guidelines, and timeframes. The position is based in Littlefield, Texas, and may be eligible for telework subject to agency policy, supervisor discretion, and business needs. Travel may be up to 10%.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact; qualifying examples include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service work.
Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective working relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to operate computers for data entry and basic office software, including Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
Use Microsoft Teams and potentially soft phone technology as part of everyday work.
Ability to work in a stressful, fast-paced environment under constant pressure to meet deadlines.
Ability to pass a fingerprint criminal history background check.
No history of substantiated fraudulent activity against HHSC or any program it administers; applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.
Selected candidate must sign a Temporary Employment Agreement.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
Evaluate data from electronic and other sources and enter information into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work in accordance with state and federal regulations, established procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime outside normal operating hours when required by management, potentially including weekends.