Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•Seminole, TX

13d•$2,953 - $4,366

About The Position

The Eligibility Advisor I is a temporary position with the Texas Health and Human Services Commission’s Access and Eligibility Services division. The position establishes eligibility for financial and medical assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The role includes paid formal training and is expected to end on August 31, 2027. Temporary employees may be eligible to transfer to an available regular-status vacancy, depending on position availability, tenure, and job performance. The position supports clients seeking food, medical care, cash assistance, and other social services. Work is performed in a high-performing, fast-paced, and evolving environment, with a focus on customer service and compliance with applicable policies and regulations. The employee interviews applicants and recipients, gathers and evaluates information, enters data into an eligibility system, and calculates and authorizes benefits. The role is based in Seminole, Texas, and may be eligible for telework subject to state and agency policies, supervisor discretion, and business needs. Travel may be up to 10%.

Requirements

High school diploma or GED equivalent.
One year of public-contact customer service experience, which may include retail, call center, clerical, hospitality, banking, receptionist, or similar experience.
Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective work relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to use computers for data entry and basic office software, including Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
Ability to use Microsoft Teams and potentially soft phone technology as part of everyday work.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Ability to work overtime outside normal operating hours, potentially including weekends, when required by management.
Selected candidates must pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.
Selected candidates must sign a Temporary Employment Agreement.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work according to state and federal regulations, procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime outside normal operating hours when required by management, potentially including weekends.