Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•Longview, TX

7d•$2,953 - $4,366•Hybrid

About The Position

The Eligibility Advisor I position establishes eligibility for financial and medical assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid. The position receives paid formal training and works in HHSC’s Access and Eligibility Services division, helping connect Texans to services and supports that promote community living and economic and personal self-sufficiency. This is a temporary, full-time position expected to end on August 31, 2027. Temporary employees may be eligible to transfer to a regular-status vacant position, subject to position availability, tenure, and job performance. The role involves interviewing applicants and recipients, gathering and evaluating information, entering data in computer-based systems, and determining and authorizing benefits under applicable rules and procedures. The position requires working effectively in a fast-paced, high-pressure environment and meeting deadlines. Overtime may be required, including work outside normal business hours and occasional weekends. The position is based in Longview, Texas, and may be used to fill vacancies at other locations in the region. It is eligible for telework subject to state and agency policies, supervisor discretion, and business needs. Travel may be required up to 10%.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact; qualifying experience may include retail, call center, clerical, hospitality, banking, receptionist, or similar work.
Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate applicant information.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective work relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to use computers for data entry and basic office software, including Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
Ability to use Microsoft Teams and potentially soft phone technology as part of daily work.
Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
Must pass a fingerprint criminal history background check.
Must not have a history of substantiated fraudulent activity against HHSC or programs it administers; applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.
Selected candidate must sign a Temporary Employment Agreement.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for eligibility determinations.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process cases in accordance with state and federal regulations, procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime as required by management, potentially outside normal operating hours and on weekends.