About The Position

The Installation Technician performs a wide variety of installation duties on client technology projects and is a key field position responsible for much of the work completed in client buildings. The technician coordinates with project management, field superintendents, and others to understand project responsibilities, interprets drawing packages, installs system components, and makes on-site modifications as needed. Installations may include displays, projectors, loudspeakers, microphones, equipment racks, and electronic security systems. The position may also provide guidance to Associate Installation Technicians. The technician performs tasks on client job sites with little supervision. On smaller projects, the role may coordinate with clients, contractors, and subcontractors and requires sound judgment, diplomacy, and communication with stakeholders. A project manager and site supervisor are generally available to answer questions. The work regularly involves construction sites, where the technician is responsible for personal safety, following site safety regulations, and wearing appropriate PPE. The technician typically spends at least 60% of the time on their feet and must be able to move around construction sites. When not at construction sites, work takes place in normal office conditions. Frequent travel by car and occasional airplane trips are required. Local travel to job sites within a two-hour drive each way usually accounts for 70–90% of travel, while remote travel may reach 30% at times; 10% remote travel is required regularly. The employee must use their own vehicle and receives mileage reimbursement at the current corporate rate.

Requirements

  • High school diploma or GED equivalent.
  • One or more years as an Associate Technician and/or Fabrication Technician, or related industry experience.
  • Valid driver's license in the state of residence and compliance with company insurance requirements.
  • Ability to understand access control and CCTV systems; install access-control, CCTV, and intercom equipment; and troubleshoot and resolve installation problems.
  • Familiarity with a wide range of audio, video, and networking equipment.
  • Knowledge of low-voltage electrical concepts.
  • Basic carpentry and/or installation skills.
  • Proficiency and safe work practices with power tools.
  • Good verbal communication and customer-service skills.
  • Ability to diagnose, troubleshoot, and resolve technical problems.
  • Ability to work with flexibility in schedule; periodic overtime is required and regular overtime may be needed for extended periods to meet fabrication deadlines.
  • Ability to occasionally climb ladders, use stairs, and lift and/or move materials weighing up to 40 pounds in construction areas.
  • Ability to use keyboards, test equipment, and controls required for systems-integration installation projects.
  • Ability to meet the role's vision requirements, including close, distance, peripheral, and depth vision.

Nice To Haves

  • Lenel Certification.
  • OSHA 30 Certificate is highly desired.
  • Other relevant certifications, depending on the technology focus of the position.

Responsibilities

  • Coordinate with project management, field superintendents, and others to understand responsibilities on specific projects.
  • Interpret drawing packages, functional design drawings, cable riser diagrams, and architectural drawings.
  • Physically install a wide variety of technology and make on-site modifications as necessary to complete projects.
  • Perform cable terminations for a variety of wire and connector types and test completed terminations.
  • Support equipment-rack preparation and staging, including wire lacing and installation of power strips, grounding bars, and jack-fields.
  • Assist with mounting base-build equipment such as monitor mounts, ceiling speakers, microphones, and projectors.
  • Build and wire custom designs from engineering drawings.
  • Handle, install, terminate, and test fiber-optic cable.
  • Print cable labels and make minor corrections to them.
  • Provide advice and guidance to Associate Installation Technicians as necessary.
  • Complete assignments within or better than established task durations and estimate task durations to meet deadlines.
  • Provide daily feedback to the Project Manager or Site Superintendent.
  • Maintain an organized, clean work environment in the shop and at job sites, and keep work documented.
  • Maintain the technician's toolkit, company vehicles, and installation-material inventories.
  • Maintain personal licenses, certifications, and qualifications.
  • Record daily project time for timesheet entry and report work performed.
  • Maintain and wear appropriate PPE, and ensure hazards are addressed and rectified in a timely manner.
  • Coordinate with clients, contractors, and subcontractors on smaller projects as needed.

Benefits

  • Mileage reimbursement at the current corporate rate for use of the employee's own vehicle.
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