Electrical Service Coordinator & Inside Sales Specialist

No Shorts Electric Inc•Town of Hempstead, NY

10h•$28 - $35•Onsite

About The Position

No Shorts Electric Inc., a family-owned electrical contracting company established in 1984 and serving residential and commercial customers throughout Long Island and New York City, is hiring an experienced, motivated, and highly organized Electrical Service Coordinator & Inside Sales Specialist for its in-office team in Valley Stream, New York. This full-time role handles customer inquiries, qualifies service requests, books appointments and estimates, supports sales follow-up, coordinates scheduling with field staff, and assists with office administration. The ideal candidate understands contractor or home-service operations, communicates confidently with customers, and can independently manage service requests and turn inquiries into scheduled work. The position involves managing customer communications across phone, text, and email; explaining the service process, pricing structure, and appointment availability; recognizing urgent or safety-related requests; and escalating technical questions appropriately. The coordinator schedules service and installation work, supports dispatch and daily schedule organization, communicates changes, and supplies electricians with useful job details. Administrative duties include maintaining customer and job records in Housecall Pro, assisting with estimates, tracking communications and outstanding requests, and helping improve office procedures. The role is full-time, in-office, Monday through Friday, with compensation of $30–$38 per hour based on experience and qualifications. The company describes a professional and supportive team environment, stable employment, possible performance-based incentives, and opportunities for advancement.

Requirements

Excellent phone communication and customer service skills.
Strong organization and ability to multitask in a fast-paced environment.
Confident, professional, personable communication style.
Strong problem-solving skills and sound judgment.
Sales-oriented approach without being overly aggressive.
Dependability, punctuality, and accountability.
Ability to make decisions independently within company guidelines.
Strong attention to detail and follow-through.
Ability to remain calm under pressure.
Ability to communicate effectively and work as a team with office staff, electricians, and management.
Willingness to learn and grow with the company.

Nice To Haves

At least 2 years of experience in a contractor’s office, service dispatch, inside sales, or customer service.
Experience with an electrical, HVAC, plumbing, or similar service contractor.
General understanding of electrical terminology, materials, and common electrical service requests.
Experience managing multiple incoming calls and scheduling technicians.
Experience with Housecall Pro, ServiceTitan, Jobber, or similar field-service management software.
Previous experience converting customer inquiries into booked appointments.
Strong computer skills and ability to work across multiple programs simultaneously.
Background in electrical contracting office administration, electrical supply-house customer service or counter sales, HVAC or plumbing service coordination, contractor dispatching and scheduling, home-service inside sales, or electrical field work with interest in an office position.

Responsibilities

Manage a high volume of incoming customer phone calls, texts, and emails, and follow up on missed calls, voicemails, and inquiries.
Discuss common electrical issues and service requests with customers, gather relevant information, explain the service process, pricing structure, and appointment availability, and handle routine questions independently.
Identify urgent service requests and escalate safety concerns or technical questions appropriately.
Convert customer inquiries into scheduled service appointments and estimates, address objections, follow up on outstanding estimates, reconnect with previous customers, and identify appropriate additional service opportunities.
Maintain accurate lead records and customer follow-up activities, and work toward measurable call-handling, booking, and follow-up goals.
Schedule service appointments, estimates, and installation work; coordinate with electricians, project managers, and office management; and help maintain an efficient daily schedule.
Provide field electricians with accurate job descriptions, customer concerns, and relevant information, and communicate scheduling changes to customers and field technicians.
Ask relevant technical questions to qualify service requests and determine whether a service electrician, estimator, or project manager is needed.
Enter and maintain customer information, job notes, and appointments in Housecall Pro.
Assist with preparing, sending, and following up on estimates, and track customer communications and outstanding service requests.
Work with the office manager to support daily operations and help develop and improve customer service and scheduling procedures.
Take ownership of assigned responsibilities and follow through without constant supervision.