EHR Trainer
About The Position
St. Paul’s PACE serves people aged 55 and older who live with chronic illness or disabilities and need coordinated medical care to remain as independent as possible at home and in the community. Its healthcare teams coordinate medical, social, and home care services. Under the supervision of the Health Information Systems Manager, the EHR Trainer develops and leads training on the Electronic Health Record and ancillary systems. The role develops learning materials and delivers training for employees, supports effective use of EHR functionality, assists with software testing and upgrades, and provides backup help-desk support. The successful candidate must clear DOJ and FBI fingerprint checks and a drug screen.
Requirements
- Proficiency with computer systems and applications.
- Demonstrated teaching or training techniques and experience.
- Strong analytical and problem-solving skills.
- Exceptional verbal and written communication skills, including effective communication by phone, email, video conferencing, and instant messaging.
- Proficiency in Microsoft Office Suite applications, including Teams, Outlook, Word, Excel, and PowerPoint, and ability to create, customize, and share documents, spreadsheets, presentations, and communication materials.
- Must clear fingerprint checks through the DOJ and FBI and pass a drug screen.
Nice To Haves
- Previous experience with electronic health record systems as a trainer, superuser, or subject matter expert.
- Working knowledge of healthcare environments, terminology, workflows, and structure.
- Experience with EHR or charting systems in healthcare, geriatric, or other human services settings.
- Experience with workflow analysis and process improvement.
- Experience developing training curricula and plans.
Responsibilities
- Develop and deliver learning materials and lesson plans, including materials for online modules, instructor-led training, and organization-wide job aids.
- Develop and continuously update materials for orientation and onboarding, advanced and refresher classes, helpful hints, FAQs, and tip sheets.
- Create and maintain an onboarding training schedule for new hires and conduct the training.
- Provide training on system enhancements, upgrades, and related workflows.
- Collaborate with PACE staff to improve their knowledge and use of EHR functionality.
- Assist with research, evaluation, and testing of new software and software upgrades.
- Attend weekly status calls with the EHR vendor.
- Provide backup for the EHR help desk and assist with ticket resolution.
Benefits
- Health, dental, vision, and life benefits.
- Same-day pay available.
- Flexible vacation time: 17 days.
- Paid sick time.
- Education reimbursement up to $3,000 per year.
- Qualified Public Student Loan Forgiveness employer.
- 403(b) with match.
- Child care available.
- Employee referral bonuses.
- Upward mobility.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
