EHR Application Principal Trainer

Avera•Sioux Falls, SD

About The Position

The EHR Application Principal Trainer is an Information Technology role responsible for designing, developing, validating, maintaining, and delivering role-based application training for assigned electronic health record (EHR) and healthcare information system applications. The trainer partners with informatics analysts, operational leaders, subject matter experts, and the system-wide learning team as appropriate to ensure training curriculum, workflow scenarios, course assignments, and training environments accurately reflect approved system configuration, role-based access, operational workflows, and release changes. The position serves as the application training and curriculum subject matter expert, supporting safe, efficient, standardized, and optimized use of the EHR and related healthcare applications. This role does not own system-level learning strategy, leadership development, general employee development, onboarding, compliance education, or non-EHR education programs. The trainer develops and maintains application curricula; supports application change control and release readiness; analyzes roles and training assignments; coordinates curriculum review and approval; builds, tests, and maintains training environments; delivers application training; evaluates training effectiveness; provides application-specific guidance and post-training support; prepares training delivery; and manages training deliverables and documentation. The position requires the ability to work the specified hours and perform essential job functions, including adequate visual acuity and effective communication, hearing, and speech comprehension. Reasonable accommodations may be made if they do not cause undue hardship. The employee is expected to apply Avera’s mission, vision, values, and social principles; maintain confidentiality; work effectively with a team; and comply with applicable safety principles, laws, regulations, and standards.

Requirements

Three years of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training, or instructional design.
Experience developing role-based technical training materials, workflow scenarios, tip sheets, exercises, and adult-learning-based application content.
Ability to work the hours specified for the position.
Ability to perform essential job functions, including adequate visual acuity and effective communication, hearing, understanding, and distinguishing speech and other sounds.
Ability to maintain confidentiality and work effectively in a team environment.
Ability to comply with applicable safety principles, laws, regulations, and standards.

Nice To Haves

Bachelor’s degree in a related area.
Experience working with Epic, electronic health records, healthcare information systems, clinical or business workflows, or application implementation and optimization activities.
Epic Principal Trainer certification for the assigned application, or willingness to obtain it within the established time frame.
Additional Epic certification, training environment build experience, or application-specific certification.

Responsibilities

Design, develop, maintain, and continuously improve role-based application curricula, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, and other materials for assigned EHR and healthcare information system applications.
Participate in application workgroups, change control discussions, upgrade planning, release reviews, testing, and optimization initiatives to identify training impacts and update curriculum before implementation.
Analyze end-user roles, application access, workflows, and training requirements to maintain application-specific course catalogs and support appropriate training assignments.
Facilitate curriculum review with subject matter experts, informatics application teams, and operational stakeholders to confirm workflow accuracy and obtain required approvals.
Build, validate, test, maintain, and troubleshoot training environments, training patients, exercises, and scenario data in partnership with informatics analysts and environment support teams.
Deliver instructor-led, virtual, recorded, and targeted one-on-one application training for end users, super users, application training partners, and internal staff.
Review learner feedback, assessment results, help desk trends, workflow issues, and stakeholder input to identify training gaps and improve curriculum, materials, and delivery methods.
Provide application-specific guidance, workflow reinforcement, refresher training, and post-training support to learners, super users, application training partners, and stakeholders.
Escalate application build, configuration, access, or workflow issues to the appropriate IT teams.
Prepare training materials, training records, classroom or virtual delivery tools, and required technology; partner with system-wide learning resources when platforms, templates, or reporting are required.
Manage curriculum development, upgrade, optimization, and training readiness deliverables within established timelines.
Maintain curriculum trackers, training environment checklists, course documentation, and related artifacts in accordance with IT, application vendor, and Avera standards.
Apply Avera’s mission, vision, core values, and social principles; promote compassion, hospitality, and stewardship; and uphold CARE standards.
Maintain confidentiality and work effectively in a team environment, coordinating workflow to support a productive and efficient environment.
Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA where applicable.