EHR Application Manager

REDISCOVER•Lee's Summit, MO

8d•Onsite

About The Position

The EHR Application Manager leads the team and operations supporting ReDiscover’s Electronic Health Record (EHR) environment. The role provides direct supervision, coaching, and strategic oversight to EHR User Support Analysts and Senior Analysts; coordinates workloads and staffing; and supports an effective, collaborative service culture. The manager audits EHR workflows and documentation for bottlenecks and data deficiencies, safeguards Protected Health Information in compliance with HIPAA, oversees clinical data integrity, and coordinates authorized requests and releases of client records. The position develops and delivers end-user training and support materials, including targeted training to address issues found through audits. Working across IT and clinical teams, the manager helps users adopt and use EHR software effectively, partners with department leaders on user needs and implementation of modules and workflows, and serves as the primary liaison with the software vendor, the Department of Mental Health, and primary pay sources. The role also completes required professional development and performs other duties assigned by the Director of Healthcare Technology.

Requirements

Bachelor’s degree in Computer Science, Health Informatics, Healthcare Administration, Business Administration, or a closely related field; equivalent combined technical and management experience may substitute.
At least three years of deep experience working with EHR/EMR systems.
At least two years in a formal supervisory or team leadership role managing technical analysts.
Valid state-issued driver’s license and compliance with ReDiscover’s safe-driving standards and agency driving criteria, including proof of liability insurance and access to a functional vehicle.
Strong customer service skills with a recovery focus.
Strong written, oral, and interpersonal communication skills.
Intermediate computer skills, including typing/keyboarding, Microsoft Word and Excel, and email.

Nice To Haves

Behavioral health experience.
Experience with Qualifacts CareLogic.
Direct experience handling state healthcare reporting or compliance, such as Department of Mental Health billing streams or clinical documentation rules.

Responsibilities

Directly manage, coach, and provide strategic oversight to assigned EHR User Support Analysts and Senior Analysts.
Foster a collaborative team environment grounded in ReDiscover’s core values and ensure support requests are handled with technical excellence and operational efficiency.
Manage workload distribution, evaluate staffing plans, and optimize internal helpdesk queues to align with departmental goals.
Conduct regular, structured audits of the EHR system to identify workflow bottlenecks and data-entry deficiencies.
Safeguard written and electronic Protected Health Information in compliance with HIPAA guidelines.
Oversee the integrity of documentation processes, including written input, scanning, and uploading clinical data into the EMR system.
Coordinate authorized requests for and releases of client information and official medical records.
Develop, refine, and deliver end-user training curricula and EHR support materials.
Design targeted training modules to address procedural deficiencies identified in system audits.
Collaborate across IT and clinical divisions to support effective understanding, adoption, and use of EHR software.
Build partnerships with department leaders to assess user needs and support implementation of EHR modules and workflows.
Serve as the primary liaison among the software vendor, the Department of Mental Health, and primary pay sources.
Treat staff, partners, clients, and guests with culturally competent respect and assist them as needed.
Complete assigned professional development, including new employee orientation, and perform other duties assigned by the Director of Healthcare Technology.