EHR Application Analyst - Senior

Rochester Regional Health

4d•$78,000 - $104,000•Hybrid

About The Position

The EHR Application Analyst Senior is an advanced-level contributor who supports, optimizes, and develops Electronic Health Record (EHR) systems. The role works with a high degree of independence, handles complex technical issues, leads system optimization efforts, and serves as a resource and mentor for junior analysts. It applies in-depth knowledge of EHR capabilities and healthcare workflows to improve clinical and operational performance. The position provides day-to-day end-user support and advanced troubleshooting, leads maintenance and system-change testing, and participates in on-call rotations. It assesses workflows and advances optimization requests through governance and change-management processes. The analyst also contributes to EHR projects and upgrades, coordinates work and communications with cross-functional teams, and manages relationships with EHR vendor support. Responsibilities include maintaining system documentation, training and mentoring analysts and end-users, and handling protected health information in accordance with HIPAA and organizational privacy and security policies. This is a hybrid position in Rochester, New York, with 40 hours per week and a typical schedule of 8:00 a.m. to 4:30 p.m. The posted annual pay range is $78,000 to $104,000.

Requirements

Minimum two to five years of experience as an EHR Application Analyst, Health IT Analyst, Epic Analyst, or in a related healthcare information systems role.
Current Epic Certification.

Nice To Haves

Excellent analytical, organizational, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to solve complex problems and translate customer needs into system solutions.
Strong understanding of healthcare business processes, workflows, and terminology.
Cross-application integration knowledge.
Proficiency in Microsoft 365 or equivalent productivity tools.
Degree in Computer Science, healthcare, or a related field.

Responsibilities

Serve as a primary escalation point for complex technical issues and system errors, using advanced troubleshooting to resolve them promptly and minimize disruption to patient care.
Provide day-to-day technical support to end-users by troubleshooting issues, answering questions, and resolving EHR system errors.
Guide junior analysts through day-to-day support challenges and share expertise.
Lead and coordinate routine maintenance, including software updates, patches, and upgrades.
Coordinate testing and validation for system changes, enhancements, and upgrades to confirm functional requirements are met and avoid unintended disruptions.
Participate in on-call rotations and take lead responsibility for after-hours coverage on complex or escalated issues.
Lead efforts to optimize EHR performance, usability, and efficiency.
Assess workflows with operational partners to identify build inefficiencies and improvement opportunities.
Advance optimization requests through appropriate governance and change-management channels.
Apply cross-application integration knowledge to identify dependencies and support cohesive performance across modules.
Own defined work streams or components within EHR implementations, upgrades, and other initiatives.
Coordinate task assignments, track progress, and communicate status to project leads so deliverables are completed on time and within scope.
Manage ongoing EHR vendor-support relationships, including open support requests, release-note impact assessments, and participation in user groups and advisory forums.
Coordinate with IT, clinicians, administrators, vendors, and other cross-functional stakeholders on EHR initiatives.
Maintain comprehensive documentation of system configurations, processes, and procedures.
Establish knowledge-sharing practices to keep critical team information accessible and current.
Train and mentor junior analysts and end-users, sharing best practices.
Handle protected health information in accordance with HIPAA and organizational data privacy and security policies.
Complete required compliance training and model information-security best practices for the team.