EHR Application Analyst

Rochester Regional Health

1d•$65,000 - $90,000•Hybrid

About The Position

The EHR Application Analyst supports the development, implementation, and ongoing functionality of Electronic Health Record (EHR) systems. The analyst develops proficiency in EHR capabilities and applies healthcare workflow knowledge to configure and support applications that meet organizational needs. The role is a frontline resource for end-users and helps optimize clinical and operational processes through effective system support. The position provides day-to-day technical support, manages and documents service requests, performs routine system maintenance, and participates in testing, implementations, upgrades, and on-call support. The analyst assists with EHR configuration and customization, workflow discovery, training, go-live support, and vendor engagement. The role also maintains system documentation, develops productive relationships with clinical and operational stakeholders, and handles protected health information in compliance with HIPAA and organizational privacy and security policies. This is a full-time hybrid position based at the Riedman Campus in Rochester, New York. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a rotating on-call week. The stated pay range is $65,000 to $90,000.

Requirements

Zero to two years of experience in an Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or related role involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support.
Epic certifications are required within six months of hire.

Nice To Haves

Excellent analytical, organizational, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to solve problems and respond effectively to customer needs.
Working knowledge of healthcare workflows, terminology, and business processes.
Proficiency in Microsoft 365 or equivalent productivity tools.
Associate or bachelor's degree in Computer Science, healthcare, or a related field.
One year of applicable IT or relevant healthcare experience.

Responsibilities

Provide day-to-day technical support to end-users by troubleshooting issues, answering questions, and resolving EHR system errors.
Log, track, and manage support requests in the service management system, documenting and resolving them in a timely manner.
Recognize issues requiring escalation and engage appropriate resources promptly.
Perform routine maintenance, including software updates, patches, and upgrades.
Participate in rotating on-call coverage for critical system issues outside regular hours.
Participate in testing and validating system changes, enhancements, and upgrades under established change management processes.
Contribute as a team member to EHR implementations, upgrades, and other initiatives; complete assigned work on time and communicate status to project leads.
Assist with configuring and customizing the EHR to support healthcare provider needs and approved workflow optimizations.
Document configuration decisions and changes.
Participate in workflow discovery sessions and cross-functional project teams.
Assist with developing and delivering end-user training materials and sessions.
Support go-live activations and provide at-the-elbow assistance during system transitions.
Engage with EHR vendor support, including submitting support requests, monitoring release notes, and attending user group sessions.
Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to the team knowledge base.
Build and maintain productive working relationships with clinical and operational stakeholders, including nurses, physicians, revenue cycle staff, health information management, and facility leadership.
Handle protected health information in accordance with HIPAA and organizational data privacy and security policies.
Complete required compliance training and adhere to information security standards.