EHR Trainer

St Pauls Senior Services • SAN DIEGO, CA

10d

About The Position

Under the supervision of the Health Information Systems Manager, the EHR Trainer develops and leads training on the Electronic Health Record and ancillary systems. The role creates and delivers learning materials and training for new hires and existing staff, provides instruction on system enhancements and workflows, and supports effective use of EHR functionality. The trainer also assists with software research, evaluation, and testing, participates in weekly vendor status calls, and provides backup support to the EHR help desk.

Requirements

• Proficiency with computer systems and computer applications.
• Demonstrated teaching or training techniques and experience.
• Strong analytical and problem-solving skills.
• Exceptional verbal and written communication skills, including the ability to communicate through phone, email, video conferencing, and instant messaging platforms.
• Proficiency in Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint, with the ability to create, customize, and share documents, spreadsheets, presentations, and communication materials.

Nice To Haves

• Previous experience working with electronic health record systems as a trainer, superuser, or subject matter expert.
• Working knowledge of healthcare environments, terminology, workflows, and structure.
• Experience with EHR or charting systems in healthcare, geriatric, or other human services settings.
• Experience with workflow analysis and process improvement.
• Experience developing training curricula and plans.

Responsibilities

• Develop and deliver learning materials and lesson plans, including online modules, instructor-led training, and organization-wide job aids.
• Develop and continuously update materials for orientation and onboarding, advanced and refresher classes, helpful hints, frequently asked questions, and tip sheets.
• Create and maintain a schedule of onboarding training courses for new hires and conduct those trainings.
• Provide training on system enhancements, upgrades, and related workflows.
• Collaborate with PACE staff to improve knowledge and utilization of EHR functionality.
• Assist with research, evaluation, and testing of new software and software upgrades.
• Attend weekly status calls with the EHR vendor.
• Act as a backup to the EHR help desk and assist with ticket resolution.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed