EHR Program Coordinator

Fresenius Medical Care • Waltham, MA

20h

About The Position

The EHR Program Coordinator supports the successful delivery of a multi-year enterprise EHR transformation program across planning, implementation, go-live, and optimization. The role manages program governance, reporting, documentation, financial tracking, RAID management, deployment coordination, and operational readiness across workstreams and deployment waves. It serves as the central coordinator for program records, plans, decisions, actions, risks, and reporting artifacts, maintaining repositories, version control, permissions, and archival standards.

The coordinator supports governance meetings and committees; maintains decision, action, risk, change, and deliverable logs; consolidates workstream status updates; and develops reports, dashboards, scorecards, readiness assessments, and executive presentations. The role tracks integrated schedules, milestones, dependencies, budgets, invoices, accruals, contractor spending, timesheets, and variances. It also coordinates staff and contractor onboarding, access, equipment, and resource tracking, and provides operational support for workshops, testing, training, cutover, command center activities, and go-live deployments. Following implementation, the role supports optimization requests, benefits realization reporting, and program closeout.

The position provides planning, execution, and management for small- to medium-scale projects and programs supporting EHR and transformation business goals. It develops program objectives, scope, stakeholder alignment, plans, and reporting mechanisms; tracks delivery and escalates risks; communicates issues and decisions; and contributes to continuous improvement of project management practices, processes, and tools. The role may mentor staff and assist junior employees with complex tasks. It has no supervisory responsibility and may require 10%–20% travel.

Requirements

• Bachelor's degree in business or a related field.
• 5–8 years of program or project management experience; alternatively, a master's degree with 3 years of experience, or equivalent directly related work experience.
• Proven track record delivering small- to medium-scale projects and programs.
• Proficiency in Microsoft applications.
• Excellent written and oral communication skills and ability to present effectively.

Nice To Haves

• Advanced degree.
• PMI/PMP certification.
• Knowledge of Agile and Lean Sigma principles.
• Experience managing teams.
• Prior EHR experience.

Responsibilities

• Coordinate governance, reporting, documentation, financial tracking, RAID management, and deployment activities across EHR program phases and workstreams.
• Maintain program records, document repositories, version control, permissions, naming conventions, and archival standards.
• Schedule governance meetings; prepare agendas; take minutes; and track actions and follow-up.
• Maintain decision logs, action registers, RAID logs, change requests, and deliverable trackers.
• Collect, validate, and consolidate workstream updates for weekly, monthly, and executive reporting.
• Develop dashboards, scorecards, KPIs, readiness assessments, and performance metrics for schedule, budget, risks, and deployment readiness.
• Track integrated master schedule progress, milestones, dependencies, and variances.
• Prepare executive presentations, governance materials, organizational charts, workflow diagrams, timelines, and program communications.
• Monitor program financials, including budgets, invoices, accruals, contractor spend, timesheets, and variance reporting.
• Coordinate onboarding and offboarding, system access, equipment provisioning, and resource tracking for staff and contractors.
• Support design workshops, testing, training, cutover planning, command center operations, and go-live deployments.
• Maintain testing, readiness, cutover, and wave deployment trackers and ensure evidence and stage-gate documentation are complete.
• Support go-live command center operations through issue tracking, status reporting, shift coordination, and deployment logistics.
• Administer optimization requests, benefits realization reporting, and program closeout activities.
• Initiate programs by defining objectives, scope, stakeholders, and benefits; develop program structures and plans and secure cross-functional support.
• Facilitate onboarding, business case development, and prioritization of workstreams and sub-projects under program governance.
• Develop and own project plans, communicate milestones, and work with business leaders to deliver milestones on time and within budget, resource, and policy constraints.
• Manage changes and interventions to support achievement of project goals.
• Communicate key data, project status, issues, and decisions to stakeholders; maintain regular reporting mechanisms.
• Track progress and escalate business risks as appropriate.
• Apply sound judgment in selecting methods and techniques to obtain solutions; network with senior internal and external personnel in the area of expertise.
• Assist junior staff with complex tasks and mentor staff as applicable.
• Comply with the Code of Business Conduct, company policies, and applicable laws and regulations.
• Assist with projects assigned by a direct supervisor and perform other assigned duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses, depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level