EHR Program Coordinator

Fresenius Medical Care • Waltham, MA

2d • $94,000 - $157,000

About The Position

Serves as a key coordinator supporting delivery of a multi-year enterprise EHR transformation program. The role manages governance, reporting, documentation, financial tracking, RAID management, and deployment coordination across planning, implementation, go-live, and optimization phases, ensuring accurate program controls, executive reporting, and operational readiness across workstreams and deployment waves.

The position also provides comprehensive planning, execution, and management of small- to medium-scale EHR and transformation projects and programs in support of business goals and strategy. It contributes to long-term goals and continuous improvement of project management practices, processes, and tools. The coordinator works with PMO leadership, workstream project managers, implementation partners, business stakeholders, and senior internal and external personnel to maintain program transparency, governance compliance, and delivery readiness. The role has no supervisory responsibilities, though it may mentor staff and assist junior staff with complex tasks. Travel between 10% and 20% may be required.

Requirements

• Bachelor's degree in business or a related field.
• 5–8 years of program or project management experience; alternatively, a master's degree with 3 years of experience, or equivalent directly related work experience.
• Proven track record delivering small- to medium-scale projects and programs.
• Proficiency in Microsoft applications.
• Excellent written and oral communication skills.
• Ability to present effectively.

Nice To Haves

• Advanced degree.
• PMI/PMP certification.
• Knowledge of Agile and Lean Sigma principles.
• Proven experience managing teams.
• Prior EHR experience.

Responsibilities

• Coordinate and maintain EHR program records, governance documentation, plans, decisions, actions, risks, and reporting artifacts.
• Maintain document repositories, version control, naming conventions, permissions, and archival standards.
• Manage governance processes, including scheduling meetings, preparing agendas, taking minutes, tracking actions, and following up across executive and steering committees.
• Maintain program-wide decision logs, action registers, RAID logs, change requests, and deliverable trackers.
• Collect, validate, and consolidate workstream status updates for weekly, monthly, and executive-level reporting.
• Develop and maintain dashboards, scorecards, KPIs, readiness assessments, and performance metrics related to schedule, budget, risks, and deployment readiness.
• Support integrated master schedule management by tracking progress, updating milestones, monitoring dependencies, and highlighting variances.
• Produce executive presentations, governance packs, organizational charts, workflow diagrams, timelines, and program communications materials.
• Monitor program financials, including budgets, invoice reconciliation, accruals, contractor spend, timesheet validation, and variance reporting.
• Coordinate onboarding, offboarding, system access, equipment provisioning, and resource tracking for program staff and contractors.
• Provide administrative and operational support for design workshops, testing events, training activities, cutover planning, command center operations, and go-live deployments.
• Maintain testing, readiness, cutover, and wave deployment trackers and ensure required evidence and stage-gate documentation are complete.
• Support command center operations during go-live through issue tracking, status reporting, shift coordination, and deployment logistics.
• Administer optimization requests, benefits realization reporting, and program closeout activities after implementation.
• Oversee delivery of program activity associated with major business changes and initiatives.
• Initiate programs by defining objectives, scope, stakeholders, and benefits.
• Plan programs by creating program structures and plans and securing cross-functional support and buy-in.
• Facilitate onboarding, business case development, and prioritization of workstreams and sub-projects under program governance.
• Develop and own project plans, identify and communicate milestones, and work with business leaders and representatives to deliver milestones on time and within budget, resource, and policy constraints.
• Implement and manage changes and interventions to achieve project goals.
• Communicate key data clearly and consistently to colleagues and stakeholders throughout the program lifecycle.
• Develop and manage regular project reporting for teams and relevant business leaders.
• Track and monitor progress and escalate business risks as appropriate.
• Meet with stakeholders to facilitate transparent communication about project issues and decisions.
• Use sound judgment in selecting methods and techniques to obtain solutions, and network with senior internal and external personnel in the area of expertise.
• Assist junior staff with complex tasks and mentor other staff as applicable.
• Comply with the Code of Business Conduct, company policies and procedures, and applicable local, state, and federal laws and regulations.
• Assist with projects assigned by a direct supervisor and perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level