EHR Certified Systems Analyst II (MyChart, Welcome, Hello World)

Adventist Health•Roseville, CA

3d•$94,083 - $141,125•Remote

About The Position

Adventist Health Roseville is hiring a full-time EHR Certified Systems Analyst II focused on MyChart, Welcome, and Hello World. The role is fully remote and supports the Roseville, California team. The analyst performs information systems application work, including software design, build, implementation, support, and testing, and partners with project and support teams on application development, training, support, and evaluation. The position includes ongoing on-call duties and may require on-site travel, up to 25%, for go-live events and other work-related occasions.

Requirements

Associate's/Technical Degree or equivalent combination of education and related experience.
Three years of healthcare IT application/technical experience or equivalent.
Epic Certification/Accreditation in the area of responsibility.
Ability to work remotely and effectively support the Roseville, California team.

Nice To Haves

Bachelor’s Degree or equivalent combination of education and related experience.
Two years of applicable Epic application experience.

Responsibilities

Maintain moderately complex system software using established standards and departmental protocols, and evaluate requests for enhancements.
Gather customer specifications for the purchase, development, and installation of system software and maintain service level agreements with end-user departments and enterprise business units.
Analyze departmental documentation and workflows; design or redesign system components to support appropriate workflows.
Assess complex workflow needs, analyze existing methods, develop efficiency improvements, document end-user reporting needs, and identify and help mitigate risks.
Develop and follow project work plans, lead project meetings, and coordinate assigned work with team members, programs, and related projects.
Research, document, and facilitate resolution of end-user issues.
Test system software using checklist guidelines and participate in developing test scenarios.
Collaborate with technical teams on hardware and network requirements and technical issue resolution.
Present training, maintain customer-facing system documentation, assess user progress, and provide optimization training.
Lead optimization activities to help staff use systems effectively.
Provide ongoing on-call support for assigned applications, troubleshoot and resolve issues escalated by the help desk, and support critical applications as needed.
Travel on site as needed, up to 25%, for go-live events and other work-related occasions.
Perform other job-related duties as assigned.