Epic Senior Analyst, Cheers/Hello World

University of Miami•Miami, FL

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Senior Analyst for Cheers/Hello World. The role initiates the implementation, build, and modification of complex applications, and works with stakeholders, end-users, trainers, and application team members to optimize application configuration, function, and access. The analyst provides primary support to application end-users, leads and supports junior staff, and helps ensure applications meet UHealth’s business and clinical needs. The position leads application design, development, implementation, maintenance, testing, and workflow documentation. It analyzes releases and clinical work processes, validates workflow impacts, identifies issues, and guides resolution. The analyst also mentors junior team members, leads assigned application projects, collaborates on training and documentation strategies, communicates with team members and leadership about projects and issues, and participates in on-call rotations and applicable committees. Travel to the job site is required during go-lives, conferences, rounding, and/or senior leadership meetings. Duties may be expanded as necessary.

Requirements

Bachelor’s degree in a relevant field.
Epic Cadence/Referrals, Cheers – Call Management, Ambulatory, or MyChart certification required.
Minimum of 5 years of experience, preferably in healthcare or a healthcare-related organization.
At least 3 years of Epic build experience.
Previous operational, project management, and organizational skills.
Ability to work evenings, nights, and weekends as necessary.
Microsoft Office Suite skills, including Word, PowerPoint, Project, Visio, and Excel.
Problem-solving skills, including gathering and interpreting information, determining causes, and developing solutions to resolve and prevent problems.
Dependability and ability to take ownership of work and complete it accurately, efficiently, and on time.
Critical-thinking skills and willingness to examine ideas from multiple perspectives.
Ability to work effectively with employees at all levels, including senior leadership.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Epic Cheers or Hello World certification/badge or experience preferred.
MyChart experience with Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages, and Communication Preferences preferred.
Cheers experience with CRM, Campaigns, Telephony Integration, and working with WQs preferred.
Hello World experience with Outbound Text/Voice/Email communication, Reports, and Communication Preferences preferred.
Knowledge of areas that integrate with Cadence, including scheduling, check-in, registration, benefits, referrals, and orders preferred.

Responsibilities

Provide oversight and leadership to Associate Epic Analysts and Epic Analysts on the team.
Initiate application implementation, build, modification, design, development, and maintenance.
Collaborate with stakeholders, end-users, and application team members to optimize application configuration, function, and access.
Serve as a primary support contact for application end-users.
Initiate testing phases and document workflow design.
Analyze new releases and clinical work processes, and validate their impacts on workflows.
Identify application issues and guide work to resolve them.
Support junior staff in evaluating and resolving service tickets, implementing application changes, retrieving requested data, and performing day-to-day operations.
Collaborate with trainers on application changes and new features to develop documentation and training strategies.
Work with stakeholders, the business community, and end-users to ensure the application meets UHealth’s business and clinical needs.
Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.
Mentor junior staff and transfer knowledge.
Lead team application projects as assigned by the Senior Manager.
Participate in on-call rotations, applicable committees, and weekly project team meetings.
Maintain regular communication with team members and review project and issue status with leadership.
Become knowledgeable about UHealth policies, procedures, and business operations, and adhere to University and unit-level policies and procedures while safeguarding University assets.