Epic Cheers Campaign CRM Analyst
About The Position
The Epic Cheers Campaign CRM Analyst provides subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation. The analyst collaborates with leadership and end users to design and configure solutions, offering technical and clinical consultation, workflow analysis, and application configuration to support enhancements and issue resolution. The role leads multiple small- to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases. It includes leading design and validation sessions; documenting design specifications and build records; monitoring production applications and responding to incidents; and participating in 24/7 on-call support as needed. The analyst executes unit, system, and integrated testing for Epic Healthy Planet workflows, analyzes workflows, data collection, reporting needs, and technical issues, and works with training teams to develop and maintain application-specific training materials. The analyst translates business requirements into functional specifications, manages system updates and release testing, ensures compliance with organizational configuration and change-control standards, and builds strong relationships with end users, stakeholders, and business partners. The role facilitates communication from requirements gathering through implementation, troubleshoots application issues, escalates complex problems as appropriate, and maintains deep knowledge of Epic functionality and operational workflows. This is a fully remote, four-month contract position based in Eden Prairie, Minnesota. The stated pay range is $80.00–$90.00 per hour. The position is anticipated to close on October 14, 2026.
Requirements
- At least 5 years of experience in the healthcare industry.
- At least 3 years of direct client-facing experience with healthcare domain knowledge, such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.
- At least 4 years of experience with Epic implementation and/or support.
- Experience or skills with CRM, Cheers, Campaign, and Epic.
- Experience with Ambulatory, Care Everywhere, or EpicCare Link applications.
Nice To Haves
- Team management and mentoring experience, formal or informal.
- Ability to lead cross-functional teams through clear, effective communication and strategic collaboration.
- Additional Epic Certifications in Epic Cheers CRM.
- Proficiency with Excel, Visio, PowerPoint, and SharePoint.
Responsibilities
- Provide subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation.
- Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, workflow analysis, and application configuration.
- Lead small- to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.
- Lead design and validation sessions, ensuring documentation, follow-up, and issue escalation.
- Maintain system documentation, including design specifications and build records.
- Monitor production applications and respond to incidents, including 24/7 on-call support as needed.
- Execute unit, system, and integrated testing for Epic Healthy Planet workflows.
- Analyze workflows, data collection, reporting needs, and technical issues to support solution development.
- Collaborate with training teams to develop and maintain application-specific training materials.
- Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.
- Ensure compliance with organizational standards for system configuration and change control.
- Build and maintain relationships with end users, stakeholders, and business partners.
- Facilitate communication across teams from requirements gathering through implementation.
- Troubleshoot and resolve application issues, escalating complex problems as appropriate.
- Maintain knowledge of Epic functionality and operational workflows.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary Life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible. Benefits are subject to eligibility and applicable plan or program terms.
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What This Job Offers
Education Level
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