Epic Senior Analyst, Cheers/Hello World

University of Miami•Miami, FL

10d

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Senior Analyst specializing in Cheers/Hello World. The role initiates the implementation, build, and modification of complex applications and works with stakeholders, end-users, and application team members to optimize application configuration, functionality, and access. The analyst serves as a primary support contact for application end-users and supports, mentors, and provides leadership to junior staff. The position initiates application design, development, implementation, maintenance, testing, and workflow documentation. It analyzes clinical work processes and new releases, validates workflow impacts, identifies issues, and guides their resolution. The analyst supports service-ticket resolution, application changes, data retrieval, and daily operations; works with trainers on documentation and training strategies; and ensures applications meet UHealth business and clinical needs. The role also leads assigned team application projects, participates in on-call rotations and relevant committees, and travels to the job site for go-lives, conferences, rounding, and/or senior leadership meetings. Evening, night, and weekend work may be necessary.

Requirements

Bachelor’s degree in a relevant field.
Epic Cadence/Referrals, Cheers – Call Management, Ambulatory, or MyChart certification required.
At least 5 years of experience, preferably in healthcare or a healthcare-related organization.
At least 3 years of Epic build experience.
Previous operational, project management, and organizational skills.
Ability to work evenings, nights, and weekends as necessary.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Project, Visio, and Excel.
Problem-solving ability, including examining and interpreting information from different sources, identifying causes, and developing solutions to resolve and prevent problems.
Dependability and willingness to take ownership of work and complete it accurately, efficiently, and on time.
Critical-thinking ability and willingness to examine ideas from multiple perspectives.
Ability to work effectively with employees at all levels, including senior leadership.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Epic Cheers or Hello World certification, badge, or experience.
MyChart experience, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages, and Communication Preferences.
Cheers experience, including CRM, Campaigns, Telephony Integration, and working with WQs.
Hello World experience, including outbound text, voice, and email communication, reports, and Communication Preferences.
Knowledge of areas that integrate with Cadence, including scheduling, check-in, registration, benefits, referrals, and orders.
Healthcare or healthcare-related organizational experience.

Responsibilities

Provide oversight and leadership to Associate Epic Analysts and Epic Analysts on the team.
Initiate implementation, build, modification, design, development, and maintenance of the application.
Collaborate with stakeholders, end-users, and application team members to optimize application configuration, function, and access.
Serve as a primary support contact for application end-users.
Initiate testing phases and document workflow design.
Analyze clinical work processes and new releases and validate their impacts on workflows.
Identify application issues and guide work to resolve them.
Support junior staff in evaluating and resolving service tickets, implementing application changes, retrieving requested data, and carrying out day-to-day operations.
Mentor junior staff and transfer knowledge.
Collaborate with trainers on application changes and new features to develop documentation and training strategies.
Work with stakeholders, the business community, and end-users to ensure the application meets UHealth business and clinical needs.
Lead team application projects as assigned by the Senior Manager.
Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.
Participate in on-call rotations, support, and applicable committees.
Maintain regular communication with team members, including weekly project team meetings.
Review project and issue status with leadership on an ongoing basis.
Remain knowledgeable about UHealth policies, procedures, and business operations, and adhere to University and unit-level policies and procedures while safeguarding University assets.