EHR Certified Systems Analyst II (MyChart, Welcome, Hello World)

Adventist Health•Roseville, CA

3d•Remote

About The Position

Adventist Health Roseville is hiring a full-time EHR Certified Systems Analyst II focused on MyChart, Welcome, and Hello World. This is a fully remote role supporting the Roseville, California team, with 8-hour day shifts. The position performs information-systems application work, including design, build, implementation, support, and testing of software and related processes. The analyst works with project and support teams to ensure appropriate development, training, support, and evaluation of major computer applications. The role includes ongoing on-call duties for one or more applications, including support for critical applications outside business hours. Travel onsite may be required up to 25% for go-live events and other work-related occasions, potentially during standard off-hours support times. Adventist Health’s corporate headquarters are in Roseville, California. Its WELL-certified campus is designed to support associate well-being and collaboration.

Requirements

Associate's or technical degree, or an equivalent combination of education and related experience.
Three years of healthcare IT application or technical experience, or equivalent.
Epic certification or accreditation in the area of responsibility.
Ability to work remotely and effectively support the Roseville, California team.
Must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Bachelor’s degree or equivalent combination of education and related experience.
Two years of applicable Epic application experience.

Responsibilities

Maintain moderately complex system software using established standards and departmental protocols to meet user requests and specifications.
Evaluate user requests for special system-software enhancements.
Work with customers to gather specifications for purchasing, developing, and installing system software.
Maintain service level agreements with end-user departments and enterprise business units.
Coordinate analysis of departmental documentation and workflows, and design or redesign system components to support appropriate workflows.
Assist in analyzing existing methods and developing alternatives to improve operational and production efficiency.
Assess needs for complex workflows, customers, and clinical or revenue areas.
Analyze and document end-user reporting needs.
Identify potential process or department-specific risks and assist with mitigation or resolution strategies.
Develop and follow project work plans.
Lead project meetings and coordinate assigned duties with team members, the overall program, and related projects.
Research, document, and facilitate resolution of issues reported by end users.
Test system software according to checklist guidelines and participate in developing test scenarios.
Collaborate with technical teams to define hardware and network requirements and research and resolve technical issues.
Present training to a variety of audiences and ensure system documentation is current and available to customers.
Educate customers about where to find system documentation.
Assess user progress with system applications and provide optimization training to improve proficiency, efficiency, and satisfaction.
Lead optimization activities to ensure staff use systems effectively.
Provide ongoing on-call support for assigned applications, including critical applications, and troubleshoot and resolve issues escalated by the help desk.
Travel onsite as needed, up to 25%, to support go-live events and other work-related occasions.
Perform other job-related duties as assigned.