Senior Clinical Systems Analyst - MyChart/EpicCareLink
About The Position
The Senior Clinical Systems Analyst - Web Applications supports core health system applications to enable cost-effective, high-quality, efficient, and safe patient care. The role implements, administers, and supports assigned systems under minimal guidance from senior team members and requires a thorough understanding of Epic modules, ancillary systems, and health system operations. The analyst independently addresses moderately to highly complex issues and design decisions with little or no supervision, and communicates and documents complex concepts involving applications, interfaces, data structures, and workflows across the organization. The position provides tier-2 application support, coordinates with other information technology teams, and contributes to software upgrades, installations, enhancements, and system optimization. The analyst serves as a technology subject matter expert, works with and mentors junior staff, and collaborates with vendors, stakeholders, and other analysts to develop effective solutions. The role includes 24/7 on-call coverage as required.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management, or a directly related field from an accredited college or university.
- Must obtain Epic certification in relevant module(s) within three months of employment.
- Five years of progressively responsible and directly related work experience.
- Mid-level Microsoft Office skills.
- Excellent written, oral, instructional, presentation, and interpersonal skills; strong customer orientation; self-motivation, direction, and change orientation.
- Ability to analyze highly complex systems and workflows.
- Ability to conceptualize, plan, organize, coordinate, and manage the work of a major departmental program or function.
- Ability to engage actively in complex discussions, including challenging or controversial subjects.
- Ability to negotiate on behalf of others to achieve outcomes for the department and organization.
- Ability to handle confrontation professionally and manage or resolve disputes appropriately.
- Ability to communicate concepts clearly and concisely to management and cross-functional teams verbally, in writing, and through pictures or diagrams when appropriate.
- Ability to establish tasks and activities associated with intended outcomes and timelines.
- Ability to act consistently with available facts, constraints, and anticipated consequences.
- Ability to communicate tactfully and professionally with coworkers and clients.
- Ability to use effective approaches to choose a course of action, develop solutions, and reach conclusions.
- Ability to develop new skills and teach others.
- Ability to collaborate and build consensus with stakeholders.
Nice To Haves
- Experience configuring workflows in one or more Epic modules and a strong understanding of Epic software, healthcare information systems, clinical applications, and related healthcare technologies.
- Experience with Epic MyChart or EpicCareLink.
- Experience with Cache programming or Epic Interconnect.
- Epic certification in at least one module is preferred.
- Experience with two major Epic upgrades or implementations is preferred.
Responsibilities
- Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Provide analytical assistance to junior team members resolving application incidents, maintenance items, and enhancement requests.
- Coordinate application support with Infrastructure, Integration, Reporting, and help desk teams.
- Implement changes using documented procedures that comply with department policies and procedures.
- Work with and mentor junior staff members to document workflows.
- Act as a technology subject matter expert and communicate technical concepts in business terms across groups while influencing outcomes.
- Perform a major role in complex software upgrade initiatives.
- Lead small- to medium-complexity software installations and enhancement requests.
- Maintain current project documents covering technical details, user expectations, goals, work effort, accountability, and deliverables.
- Identify opportunities for functional and stability improvements in applications.
- Identify system optimization opportunities and enhancements, collaborating with vendors and other ITS analysts to design and implement solutions.
- Anticipate and resolve system problems.
- Research issues and use independent analysis and judgment to develop solution options, including alternatives for system limitations, and evaluate pros, cons, risks, benefits, costs, and unintended consequences.
- Participate in and frequently facilitate or organize team and cross-team meetings, maintaining appropriate meeting records.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
