EHR ASSISTANT SYSTEM ADMINISTRATOR

Volunteers of America Northern Rockies•Cheyenne, WY

2d•Onsite

About The Position

The EHR Assistant System Administrator assists with the organization’s Electronic Health Record system and related applications, including software help tickets, training, testing, and support for Netsmart tools and applications such as MyEvolv, Bells AI, myHealthPointe portal, LOCUS, Bells Compose, Quality Coach, and OrderConnect NX. The role supports system operations, users, data integrity, documentation, reporting, and process improvements, while collaborating with veteran teams, data teams, fiscal departments, and clinical leadership as requested. The position is classified as exempt and reports to the EHR System Administrator. It is based at the Churchill Building in Cheyenne, Wyoming, with limited travel. The work takes place in a professional office environment. The organization provides on-the-job training, professional development opportunities, coaching, and career pathways.

Requirements

High school diploma.
At least two years of work experience.
Experience with computers and Microsoft products.
Prior customer service experience.
Ability to work with staff, clients, and agencies in a kind and professional manner.
Advanced troubleshooting skills.
Very high proficiency with computers and software.
High level of knowledge of Netsmart, associated tools, and provider needs.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
Ability to learn new computer software quickly.
Ability to break processes into smaller steps for training, documentation, and explanations.
Excellent attention to detail and organizational skills.
Excellent listening, written, and verbal communication skills.
Ability to prioritize and manage multiple tasks concurrently.
Ability to work independently, show initiative, and exercise sound judgment.
Demonstrate behaviors aligned with servant leadership and the organization’s cultural values.
Team-oriented approach and positive attitude.

Nice To Haves

Bachelor’s degree in computer science or a related field, or related experience.
Basic understanding of database systems such as SQL and other data management tools.
One or more years of experience in information technology.

Responsibilities

Regularly monitor, triage, and work on help desk tickets within the employee’s skill set.
Provide customer support by showing and teaching staff how to use Netsmart and related products.
Research and troubleshoot potential problems to determine whether they result from user error, a bug, a needed fix, or a training need.
Test newly built items, upgrades, and fixes thoroughly, and document issues as requested.
Monitor and perform system cleanup processes, including merges, agency discharges, closing end-dated staff, and rerouting notes.
Assist with providing reports and formatting reports in Excel as needed.
Maintain system integrity, including locking charts, locking deceased clients’ records, and auditing records as needed.
Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to support seamless system operations.
Maintain training documentation, including Scribe documentation, procedures, mini training manuals, and other how-to materials.
Add to and maintain the Administrator One Note manual.
Attend and participate in necessary meetings and take minutes when requested.
Follow informational security and data management best practices.
Help identify system needs, efficiencies, solutions, and creative workarounds to improve business processes.
Assist with building new forms or editing existing forms as needed.
Enter CASES and/or Innovations into the Netsmart Support Center when asked.
Perform other duties as assigned.