EHR Applications Manager - Pharmacist
About The Position
Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks such as Sherlock, Nova, and Orion. Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces Epic design and build best practices, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and provide a consistent user experience.
Requirements
- Doctorate in Pharmacy.
- Three years of leadership experience through direct staff supervision or equivalent responsibility in project management, team leadership, or operational leadership; or three years of Epic applications development, support, and maintenance experience, including hands-on participation in design, build, testing, implementation, and ongoing support; or four years of progressive Information Services experience, or a combination of Information Services and direct healthcare industry experience.
- Experience working within Epic-based large hospitals or integrated delivery networks (IDNs), and/or deep understanding of clinical or healthcare operations.
- Program and large-scale project management and upgrade facilitation experience.
- Ability to plan, develop, and implement integrated systems architecture and associated standards.
- Ability to coach and mentor team members.
- Registered Pharmacist license in Pennsylvania, required upon hire.
- Epic Systems certification, required upon hire.
Nice To Haves
- Five years of direct leadership responsibilities.
- Five years of Epic applications support experience.
- Seven years of progressive experience in healthcare delivery Information Services.
- Solutions architecture experience, including connecting disparate clinical systems into cohesive solutions that support the patient journey, simplify complex clinical workflows, and align with organizational standards and long-term plans.
- Strong business acumen, including application portfolio and Epic roadmap management, enterprise-wide application rationalization, and budget planning and forecasting.
- Clear business and technical writing skills, including preparation of SBARs, RCAs, and other structured decision-support documents.
- Multiple certifications and proficiency badges.
- Project Management Professional (PMP) certification from the Project Management Institute, required upon hire.
Responsibilities
- Guide teams supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.
- Lead the design, configuration, and implementation of Epic enhancements and upgrades, following Epic foundation standards and aligning work with IS&T and operational priorities.
- Collaborate with cross-functional teams to resolve operational issues, conduct advanced root cause analysis, and implement targeted improvements that strengthen reliability and reduce risk.
- Use Epic vendor tools, including Sherlock logs, Nova upgrade review tools, and Orion project management solution, to coordinate efforts.
- Guide decisions about tools, design approaches, and methodologies; support tactical planning and align work with broader strategic plans.
- Mentor and provide technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing Epic and organizational best practices.
- Establish and maintain standards for integration design, documentation, and lifecycle management in line with evolving technologies and organizational priorities.
- Oversee vendor management, implementations, and maintenance processes to ensure solutions meet performance, budget, and operational expectations.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
