Mgr, EHR Applications
About The Position
The Manager, EHR Applications manages a team responsible for evaluating, recommending, planning, directing, and coordinating information applications, systems, and technologies to improve operations, clinical care, resource use, billing, and accounts receivable. The role directs assigned teams, projects, and activities and is responsible for hiring, performance reviews, and staff development. The manager serves as the primary liaison for electronic health record applications and information systems, completes functional design, and directs application builds. The position manages assigned projects, coordinates personnel and resources, and resolves project issues. It directs stakeholder and subject-matter-expert reviews of software changes, updates, releases, requested enhancements, and testing; analyzes data-conversion needs; and works with vendors, IT teams, and departments to ensure systems meet end-user needs. The role coordinates analysis of workflows, data collection, reporting, and technical issues related to Epic software; investigates end-user needs; responds to system questions; analyzes business operations; and implements LEAN improvements and requested system changes. It develops operational procedures and integrated strategies and work plans, follows change-control processes, coordinates work across teams and with application and vendor support, and escalates matters related to strategic initiatives. The manager guides staff and, with the Project Director, participates in recruitment, staffing decisions, performance evaluations, and other personnel actions. The position promotes teamwork and collaboration, models best practices for clinical and operational customers, precepts staff, collaborates with operational governance on priorities, and represents the department at customer and organizational levels. Other duties may be assigned.
Requirements
- Bachelor's degree and five years of relevant experience, or an equivalent combination of education and experience.
- EPIC certification required upon hire.
- Strong attention to detail, ability to develop creative solutions to complex problems, and developed critical-thinking skills.
- Ability to lead meetings, prioritize, resolve conflicts, maintain issue lists, and work to a project plan.
- Strong communication and follow-up skills.
- Detail-oriented approach and ability to probe for information to fully understand organizational and user-community needs.
Nice To Haves
- Two years of supervisory experience preferred.
- Some familiarity with Meaningful Use (ARRA), TJC, HIPAA, and billing regulations preferred.
Responsibilities
- Serve as the primary liaison for electronic health record applications and information systems.
- Complete functional design and direct application builds.
- Manage all phases of assigned projects and coordinate personnel and resources needed to complete them.
- Coordinate and resolve project issues.
- Direct staff work; provide performance feedback, coaching, and mentoring; onboard employees; and contribute to performance improvement plans when necessary.
- Direct stakeholder and subject-matter-expert review of software changes, coordinate updates and changes, and direct review and testing of new releases.
- Review requested enhancements, collect information about potential system enhancements, and present specifications prepared by analysts.
- Analyze data-conversion needs.
- Work with vendor representatives, IT teams, and departments to ensure systems meet end-user needs.
- Coordinate analysis of workflows, data collection, report details, and technical issues associated with Epic software.
- Investigate end-user preferences and respond to technical system questions.
- Analyze business operations and implement LEAN operational improvements.
- Prioritize and implement requested system changes and assess how new-release functionality should be used.
- Develop and document internal operational procedures for EHR applications and follow established system change-control processes.
- Coordinate work across teams to meet URMC strategic goals and coordinate with other applications and vendor support for successful upgrades.
- Escalate matters to leadership as appropriate in relation to URMC strategic initiatives.
- Develop integrated strategies and work plans and manage completion of team activities documented in those plans.
- Direct and guide assigned staff; participate with the Project Director in recruitment, staffing decisions, performance evaluations, and other personnel actions.
- Use communication and problem-solving skills to meet customer needs and foster teamwork, collaboration, and a positive environment for discussion.
- Model best practices for clinical and operational customers and team members, including precepting staff at all levels.
- Collaborate with operational governance on priority setting for URMC and represent the department at customer and organizational levels.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
