Dir, EHR Revenue Cycle Applications
About The Position
The Director, EHR Revenue Cycle Applications directs staff and resources to support efficient clinical and revenue-cycle operations. The role leads a cross-functional team responsible for developing, implementing, and maintaining revenue-cycle modules integrated with the eRecord (Epic) EHR. The system must support accurate charge capture, coding compliance, charge-master management, claims generation, electronic remittance processing, payer interfacing, accounts receivable follow-up, denials management, appeals tracking, and revenue-integrity dashboards and analytics. Guided by patient safety, data security, and operational excellence, the director partners with clinical, revenue-cycle, and finance stakeholders to align technology with end-to-end business processes. The role oversees Resolute Hospital Billing, Resolute Professional Billing, and the Charging team; leads the Revenue Cycle Advisory Council in IT Governance; and serves as an IT partner to Billing Directors and CFOs. The position manages staff and technology operations and projects across University of Rochester Medicine and its regional affiliates. Responsibilities include team development and performance management, allocating personnel and technical resources, continuous improvement, stakeholder communication, and participation in health-system IT leadership. The director also monitors industry practices and technologies, contributes to department-wide initiatives, and manages elements of operating or capital budgets.
Requirements
- Bachelor's degree and 10 years of related experience, or an equivalent combination of education and experience.
- Epic certification required upon hire.
- Strong verbal and written communication skills, including the ability to communicate clearly, concisely, and promptly.
- Strong follow-through and the ability to manage multiple initiatives simultaneously.
- Demonstrated managerial courage, including willingness to take calculated risks and speak up for the best interests of the team.
Nice To Haves
- Three years of experience with an Epic application.
- Experience in an academic medical center or health system.
- Ability to communicate effectively at all organizational levels, including with executives, physicians, and nurses, and to explain technical information to people with varying expertise.
- Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues.
Responsibilities
- Direct and supervise staff and resources to support effective clinical and revenue-cycle operations.
- Lead the development, implementation, and maintenance of revenue-cycle modules integrated with the eRecord (Epic) EHR.
- Ensure system functionality supports charge capture, coding compliance, charge-master management, claims, remittances, payer interfacing, accounts receivable, denials, appeals, revenue-integrity dashboards, financial reporting, and analytics.
- Provide system expertise and technical support for incident resolution, implementations, optimizations, maintenance, and related activities.
- Assess project feasibility and profitability, identify enhancement and growth opportunities, and present recommendations.
- Oversee Resolute Hospital Billing, Resolute Professional Billing, and the Charging team.
- Lead the Revenue Cycle Advisory Council in IT Governance and act as the IT partner for Billing Directors and CFOs.
- Build relationships and communicate with clinical, technical, operational, and other stakeholders; influence policies, practices, and procedures within the area of expertise.
- Manage technology operations and projects across URochester Medicine, including regional affiliates.
- Lead team career development, coaching, mentoring, goal-setting, performance management, hiring, promotion, and resource allocation.
- Promote continuous improvement and standardize best practices across team activities.
- Monitor industry standards, practices, and technologies; collaborate on policies, interpretations, updates, and department-wide initiatives.
- Make recommendations regarding employee engagement, motivation, retention, and staff growth.
- Manage elements of operating or capital budgets, participate in budgeting, and monitor project resources and spending against budget parameters.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
