EHR Applications Manager - Pharmacist
About The Position
Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks such as Sherlock, Nova, and Orion. Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.
Requirements
- Doctorate in Pharmacy.
- Three years of leadership experience through direct staff supervision or equivalent project management, team, or operational leadership responsibilities; or three years of Epic applications development, support, and maintenance experience with hands-on participation in the application lifecycle; or four years of progressive Information Services experience, or a combination of Information Services and direct healthcare industry experience.
- Experience working within Epic-based large hospitals or integrated delivery networks (IDNs), and/or deep understanding of clinical or healthcare operations.
- Program and large-scale project management and upgrade facilitation experience.
- Ability to plan, develop, and implement integrated systems architecture and associated standards.
- Ability to coach and mentor team members.
- Registered Pharmacist (RP), State of Pennsylvania, upon hire.
- Epic Systems certification upon hire.
Nice To Haves
- Five years of direct leadership responsibilities.
- Five years of Epic applications support experience.
- Seven years of progressive experience in healthcare delivery Information Services.
- Solutions Architecture experience, including connecting and aligning disparate clinical systems into cohesive solutions that support the patient journey and simplify complex clinical workflows while aligning with organizational standards and long-term plans.
- Strong business acumen, including managing application portfolios and Epic roadmaps, supporting enterprise-wide application rationalization, and contributing to budget planning and forecasting.
- Clear business and technical writing skills, including preparation of SBARs, RCAs, and other structured decision-support documents.
- Multiple certifications and proficiency badges.
- PMP (Project Management Professional), Project Management Institute, upon hire.
Responsibilities
- Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.
- Lead the design, configuration, and implementation of Epic enhancements and upgrades, adhering to Epic foundation standards and aligning work with IS&T and operational priorities.
- Collaborate with cross-functional teams to resolve operational issues, conduct advanced root-cause analysis, and implement improvements that strengthen system reliability and reduce risk.
- Use Epic vendor tools, including Sherlock logs, Nova upgrade review tools, and the Orion project management solution, to coordinate efforts.
- Guide decisions on tools, design approaches, and methodologies, aligning technical direction with IS&T and operational priorities, tactical planning, and broader strategic plans.
- Mentor and provide technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices across application and integration efforts.
- Establish and maintain standards for integration design, documentation, and lifecycle management in alignment with evolving technologies and organizational priorities.
- Oversee vendor management, implementations, and maintenance processes to ensure solutions meet performance, budget, and operational expectations.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including per-diem colleagues, adjunct faculty, and Jeff Temps
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
