Federal Education Technician/Instructor full time

InfiniSource Consulting Solutions•Montgomery, AL

About The Position

InfiniSource Consulting Solutions (ICS), a government contractor specializing in management consulting, information technology, and professional services, is hiring an Education Technician/Instructor to support the Air Force Civilian Associate Degree Program (CADP). The program provides foundational leadership, management, behavioral, and air power development for Air Force civilians. It is administered by the Ira C. Eaker Center for Leadership Development through the Civilian Leadership Development School. The Education Technician/Instructor will primarily serve as an academic advisor, helping students understand and complete CADP degree requirements. The role also includes student progress tracking, transfer credit coordination, reporting, and instruction in CADP courses and seminars. The position requires maintaining student records and confidentiality, following applicable federal and Air Force policies, and escalating unclear policies or unusual issues to the government.

Requirements

At least one year of online experience.

Responsibilities

Create and execute education support project plans using a project delivery approach.
Provide academic advising to CADP students and help them complete or update advising sheets and degree plans.
Help students identify approved CLEP/DSST exams that meet general education and elective requirements, and explain relevant options.
Document student advising in CADP/AU systems and track advising sheets.
Update student records in AU/CADP systems, including AFVEC, when advising sheets or degree requirements change.
Identify students without advising sheets by the end of SOAR and assist them in creating one based on academic strengths, challenges, and transfer credits.
Use CADP, AU, and AU Registrar spreadsheets and systems to track student data, deliverables, completion, and other metrics.
Prepare draft transfer credit packages based on advising sheets, transcripts, transfer requests, and approved courses and exams; submit drafts to the government for review and approval.
Coordinate the flow of transfer credit packages for acceptance by the AU Registrar.
Support students preparing for credit-by-exam testing and track progress in Foundational Studies.
Explain CADP general education and elective requirements and communicate with students by phone, email, or collaboration platform.
Advise students on Air Force Civilian Tuition Assistance, CLEP/DSST processes, registration, and available study resources.
Maintain an AFAEMS account, once coordinated by the government, and update student advising sheets as needed.
Use CLEP and Prometric (DSST) information resources and guide students through exam registration using existing guides.
Update or create credit-by-exam registration guides and develop or update student guides on Air Force Civilian Tuition Assistance and CLEP/DSST.
Make routine contact with students to monitor progress toward degree requirements and projected graduation dates.
Update AFVEC and other AU/CADP records to reflect completed degree requirements.
Track whether students are making satisfactory progress according to their CADP schedules, and contact and advise students who are not on track.
Provide student completion data to CADP/AU spreadsheets, reports, and systems; provide weekly cohort metrics and other data monthly or by term.
Develop ad hoc metrics reports and elevate unclear policy or challenging and unusual issues to the government.
Support graduation and degree-completion identification, including advising students on progress toward cohort graduation dates.
Provide the government at least once per term with a list and count of students not on track for graduation and counsel those students.
Review transcripts and course credits for students identified as ready or on track for graduation, beginning three months before graduation.
Provide required metrics and status reports.
Answer basic student questions about CADP policies and procedures and refer students to applicable educational resources.
Protect student rights, privacy, and confidential information in accordance with applicable federal, AETC, AU, Eaker, CLDS, and CADP regulations and policies.
Teach CADP courses preparing students for Foundational Studies requirements and provide an overview of CADP processes, academic advising, tuition assistance, and study skills.
Teach seminars using conference-line audio and government-provided webinar services, including webcam and chat functions.
Review student discussion-board work and provide feedback.
Review student participation and progress in exercises, quizzes, and other interactive activities.
Attend the Academic Instructor Course and other CADP-specific instructor training required by AETC or local requirements.