Education Account Manager

The Guitar Center Company • Frisco, TX

1d

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also described as a Business Development Sales Specialist) to build relationships with schools ranging from grade schools to high schools. The role serves as the primary connection between Music & Arts and schools in an assigned territory, cultivating educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company as a trusted partner to students, teachers, and the broader school community.

The Education Account Manager develops territory plans and outreach routines; manages sales activity, leads, and pipeline records in Salesforce; and works with local Music & Arts and Guitar Center stores to organize educator and community events. The role also provides responsive customer support, coordinating with stores, repair shops, customer service, and Regional Logistics Coordinators to resolve educator needs. The position calls for optimism, professionalism, accountability, openness to coaching, continuous improvement, and support for team success. The role requires travel throughout the assigned territory and includes a company vehicle.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, or Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Establish weekly outreach through calls, emails, school visits, and virtual meetings.
• Develop strategic territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to all inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to remain focused on client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
• Demonstrate professionalism, responsiveness, and ownership in educator interactions.
• Proactively identify and resolve issues that could affect the customer experience.
• Lead with optimism, service, and professionalism; model accountability; embrace coaching and continuous improvement; and contribute to a positive team environment and peer success.

Benefits

• Company vehicle.
• Gig leave for musician employees to take time off to perform and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed