Education Account Manager

Guitar Center•Frisco, TX

About The Position

Music & Arts, a division of Guitar Center, is hiring an Education Account Manager to build relationships with schools from grade schools through high schools across an assigned territory. The role serves as the primary connection between Music & Arts and schools, cultivating educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company as a trusted partner to students, teachers, and the broader school community. The Education Account Manager develops trust-based relationships with music educators, administrators, and district decision-makers; plans regular outreach and school visits; and creates territory strategies for new programs, educator support, and local engagement. The role maintains disciplined sales activity and Salesforce records, responds to inbound leads within 24 hours, and collaborates with regional logistics coordinators, stores, repair shops, and customer service teams to support educators. The position also partners with local Music & Arts and Guitar Center stores on educator and community events, promotes store resources and programs, and encourages school traffic to nearby stores. The Education Account Manager is expected to provide responsive, professional customer service, take ownership of educator needs, embrace coaching and continuous improvement, and contribute positively to the team. The position includes a company vehicle and requires travel throughout the assigned territory.

Requirements

Sales, customer engagement, or community relations experience.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Expand Music & Arts’ school footprint using its database and prioritized regional school lists.
Establish regular outreach through calls, emails, school visits, and virtual meetings.
Develop territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to all inbound leads within 24 hours.
Maintain accurate Salesforce pipeline documentation, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to prioritize client-facing activity.
Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs for educators and parents.
Support store-based music education initiatives and recruitment events.
Drive school traffic to nearby stores to increase brand visibility and educator engagement.
Serve as the primary educator contact and ensure timely resolution of rental, repair, and product issues.
Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
Maintain professionalism, responsiveness, and ownership in educator interactions; proactively resolve issues that could affect customer experience.
Model optimism, service, accountability, and professionalism; embrace coaching and continuous improvement; and support a positive team environment.