Education Account Manager

Music & Arts • Worthington, OH

2d

About The Position

Music & Arts, a division of Guitar Center, is seeking an Education Account Manager (also described as a Business Development Sales Specialist) to build relationships with schools from grade school through high school in an assigned territory. The role is the primary liaison between Music & Arts and local schools, supporting music programs and growing rental, repair, product, and program adoption. The position involves regular outreach and school visits, territory planning, sales pipeline management, community events, and responsive customer support. The Education Account Manager also represents Music & Arts’ culture by leading with optimism and professionalism, accepting coaching, maintaining productivity, and contributing to a positive team environment.

Music & Arts is a nationwide school music dealer specializing in band and orchestra rentals, instrument repairs, and private lessons. It is based in Frederick, Maryland, and is part of the Guitar Center enterprise. The company comprises more than 225 retail stores, more than 200 educational representatives, and more than 250 affiliate locations.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ presence using its database and prioritized regional school lists.
• Maintain a weekly outreach rhythm through calls, emails, school visits, and virtual meetings.
• Develop territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Generate new programs, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to prioritize client-facing activity.
• Coordinate with local Music & Arts and Guitar Center stores on educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events that attract families and build loyalty.
• Encourage school traffic to nearby stores to increase visibility and educator engagement.
• Act as the primary educator contact and resolve issues relating to rentals, repairs, and product needs in a timely manner.
• Work with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions.
• Identify and resolve potential service friction points proactively.
• Model optimism, service, professionalism, and accountability; embrace coaching and continuous improvement; and contribute to a positive team environment and peer success.
• Travel throughout the assigned territory.
• Lift up to 50 pounds.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed