ED Registration Specialist

The University of Toledo • Toledo, OH

2d • Onsite

About The Position

The ED Registration Specialist performs all outpatient and inpatient registration functions, insurance verification, and cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. The role strives to sustain a courteous and caring impression for patients and visitors. The specialist communicates effectively to maximize patient flow and provide excellence in customer relations, ensuring that financial policies and requirements are met while providing caring access at the University of Toledo Medical Center. This position performs complete and accurate registration and admission functions to maximize reimbursement and provide timely and accurate patient information to all other providers and users of patient data. The ED Registration Specialist is highly skilled and works at a fully cross-functional level.

Requirements

• High School diploma or equivalent required
• Previous customer service experience required
• Working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence.
• Must be able to utilize computer keyboard proficiently
• Ability to work with minimum supervision
• Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to develop and maintain professional service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others
• Ability to provide excellent customer satisfaction when presenting information and responding to questions from staff, patients and the general public
• Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service
• Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested

Responsibilities

• Performs all outpatient and inpatient registration functions, insurance verification, and cash collections.
• Provides excellent customer satisfaction and maintains a courteous and caring impression for patients and visitors.
• Communicates effectively to maximize patient flow and provide excellence in customer relations.
• Ensures financial policies and requirements are met.
• Performs complete and accurate registration and admission functions for the purpose of maximizing reimbursement.
• Provides timely and accurate patient information to all other providers and users of patient data.

Benefits

• University campuses are tobacco-free.
• Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED