Nashoba ED Registration Representative 40 Hours Evenings

UMass Memorial Health • Groton, MA

7d • $16 - $29 • Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs a variety of complex duties related to patient registration. The role obtains and enters patient demographic, insurance, and other information; verifies coverage and required authorizations; schedules or arrives appointments; collects patient payments; and completes admissions, bed control, transfer, and discharge tasks. The position also coordinates services, provides preparation information, directs patients to financial counseling as appropriate, performs clerical work, maintains records, completes online death certificate registry tasks, secures patient valuables, and monitors Patient Access and Revenue Cycle work queues.

The position is a 40-hour-per-week evening role, normally scheduled 3:00 p.m.–11:30 p.m., with every other weekend and assigned holiday shifts. Initial onsite training is at the Marlborough Campus for several weeks; the employee must be available 8:00 a.m.–5:00 p.m. for up to eight weeks of training if needed. Training shifts may differ, and assigned shifts may change based on departmental needs. Work is indoors in a normal office environment and is considered light.

Requirements

• High school diploma.
• Minimum of 1–2 years of data-entry experience.
• Proficient data-entry skills with attention to detail.
• Computer skills, including use of Windows and the ability to navigate computer systems.
• Strong verbal and written customer-service skills with a variety of internal and external customers.
• Demonstrated knowledge of medical terminology.
• Ability to work in a high-volume, team-oriented environment.
• English speaking, reading, and writing skills.
• Ability to work every other weekend and assigned holidays, with after-hours coverage as required.
• Availability for onsite training at the Marlborough Campus, including 8:00 a.m.–5:00 p.m. for up to eight weeks if needed.

Nice To Haves

• Associate or bachelor’s degree in a business- or healthcare-related field.
• Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
• Previous insurance verification and/or authorization experience.
• Bilingual speaking, reading, and writing skills.
• EPIC and secretarial experience.

Responsibilities

• Accurately obtain and enter demographic, insurance, and related patient information into the patient registration and scheduling system, and collect required patient or witness signatures on paperwork.
• Obtain and verify patient insurance coverage, follow insurer guidelines for pre-authorization, pre-certification, and physician referrals, and follow up to correct discrepancies.
• Obtain and verify workers’ compensation and automobile coverage when required.
• Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
• Complete demographic and insurance collection for Emergency Department and Labor & Delivery patients.
• Coordinate the provision of multiple services to patients.
• Collect patient liabilities, including deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and balances, as appropriate.
• Perform Surgical Day admissions.
• Perform bed control, transfer, discharge, and admission tasks.
• Provide standard information about patient preparation for scheduled procedures and services.
• Assess patients’ financial needs and direct or refer them to financial counseling or the appropriate person or area.
• Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
• Maintain accurate and timely records, logs, files, and related information.
• Complete online death certificate registry tasks.
• Receive and secure patient valuables.
• Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
• Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and training; and demonstrate Lean Methodology and Quality Improvement in daily operations.
• Contribute to a professional and respectful environment and perform other similar and related duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED