Nashoba ED Registration Representative 40 Hours Days

UMass Memorial Health•Groton, MA

7d•$16 - $29•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex duties related to patient registration. The role collects and enters patient demographic, insurance, and related information; verifies coverage and authorizations; supports scheduling, admissions, patient accounting, and related clerical activities; and helps ensure accurate and timely billing. The representative also coordinates services, collects patient payments, provides standard preparation information, and directs patients to financial counseling when appropriate. The role works a 40-hour day-shift schedule with every-other-weekend and assigned holiday coverage. Training may involve a different shift, including availability from 8 a.m. to 5 p.m. for 12 weeks if needed, and several weeks of initial onsite training at the Marlborough Campus. After training, the listed schedule applies and may change based on departmental needs. The position works indoors in a normal office environment and is considered light work.

Requirements

High school diploma.
Minimum of 1–2 years of data-entry experience.
Proficient data-entry skills and attention to detail.
Computer skills, including use of Windows and ability to navigate computer systems.
Strong verbal and written customer-service skills with internal and external customers.
Demonstrated knowledge of medical terminology.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.
Ability to work every other weekend and assigned holidays, and provide after-hours coverage as required.
Availability for 8 a.m.–5 p.m. training for 12 weeks if needed, and for several weeks of initial onsite training at the Marlborough Campus.

Nice To Haves

Associate or bachelor’s degree in a business- or healthcare-related field.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance verification and/or authorization experience.
Bilingual speaking, reading, and writing skills.
EPIC and secretarial experience.

Responsibilities

Accurately collect and enter patient demographic, insurance, and other related information into computer-based registration and scheduling systems, and obtain required patient or witness signatures.
Obtain and verify insurance coverage, follow insurer guidelines for preauthorization, precertification, and referrals, and follow up to resolve discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule or register patients for Radiology, Lab, and basic ancillary service appointments.
Complete Emergency Department and Labor & Delivery demographic and insurance registration.
Coordinate the provision of multiple services to patients.
Collect applicable patient liabilities and balances before or on the date of service.
Perform Surgical Day admissions.
Perform bed control, transfer, discharge, and admission tasks.
Provide standard information about preparation for scheduled procedures and services.
Assess patients’ financial needs and direct them to financial counseling or another appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete the online death certificate registry.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings, conferences, seminars, and training.
Use Lean Methodology and Quality Improvement in daily operations and contribute to a respectful, professional, and accepting environment.
Perform other similar and related duties as required or directed.