ED Registration Representative Nashoba - Days, 16-Hours

UMass Memorial Health•Groton, MA

7d•$18 - $28•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex registration and basic scheduling duties. The role schedules patients for treatment and services across multiple providers and campuses, coordinates multiple services, and ensures patient registration and scheduling information is accurate. The representative verifies insurance coverage, obtains required referrals and authorizations, collects patient liabilities, and supports patients with appointment and procedure information. The position also performs related clerical, records, and work-queue activities while maintaining a scheduling and/or registration accuracy rate of 97% or higher. This is a 16-hour position with a scheduled shift of 6:45 a.m. to 3:15 p.m.; hours may vary slightly based on departmental needs. The schedule includes every other holiday and weekend work. The employee must be available to train on first and second shifts during the first five to six weeks. EPIC training takes place in Worcester for the first two weeks, 8:00 a.m. to 4:30 p.m., followed by several weeks of initial onsite training at the Marlborough Campus. The position is based at Nashoba and is associated with UMass Memorial-Marlborough Hospital.

Requirements

High school diploma required.
Must work every other weekend and holidays.
Must be available to train on first and second shifts during the first five to six weeks.
Must attend EPIC training in Worcester for the first two weeks, 8:00 a.m. to 4:30 p.m.
Must complete initial onsite training at the Marlborough Campus for several weeks.
Scheduled position hours are 6:45 a.m. to 3:15 p.m.; hours may vary slightly according to departmental needs.

Nice To Haves

Associate or bachelor’s degree in a business- or healthcare-related field preferred.

Responsibilities

Enter lab, radiology, and basic ancillary service appointments into schedules.
Schedule patients for treatment and services involving multiple providers and campuses.
Coordinate the provision of multiple services to patients.
Update and correct patient insurance and demographic information, and obtain prior insurance referrals and authorizations.
Collect patient liabilities before or on the date of service, as appropriate.
Arrange tests, procedures, and ancillary services according to established guidelines and specific criteria.
Prioritize visits and services to support efficient use of clinical staff, patient time, equipment, and facilities.
Obtain and enter demographic, insurance, and other patient information into the computer-based registration and scheduling system.
Verify patient insurance coverage and obtain required pre-authorizations, pre-certifications, and physician referrals before patient visits.
Follow up to correct discrepancies and notify patients of appointment times by telephone or other means.
Provide patients with standard preparation information for scheduled procedures and services, and mail patient information packets.
Transcribe paper orders when applicable.
Assess patients’ financial needs and direct or refer them to appropriate financial counseling resources.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, and taking and relaying messages.
Maintain accurate and timely records, logs, charges, files, and related information.
Collect deductibles, copays, coinsurance, self-pay and cosmetic procedure payments, and patient balances as appropriate.
Obtain patient and witness signatures for paperwork, including consent, privacy, Medicare, and patient-rights documents.
Review work queues to ensure accurate and timely billing.
Monitor and maintain Patient Access and Revenue Cycle work queues.
Maintain a scheduling and/or registration accuracy rate of 97% or higher.