ED Registration Representative Nashoba - Overnights, 16-Hours

UMass Memorial Health•Marlborough, MA

7d•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex registration and basic scheduling duties. The role supports patient access and revenue-cycle processes by coordinating appointments and services, maintaining accurate patient registration and insurance information, obtaining required referrals and authorizations, collecting patient liabilities, and completing related clerical work. The position is 16 hours per week, generally scheduled 11:00 p.m. to 7:00 a.m., and requires work every other weekend and holiday. The employee must be available to train on first and second shifts during the first five to six weeks. EPIC training takes place in Worcester for the first two weeks, 8:00 a.m. to 4:30 p.m.; initial onsite training takes place at the Marlborough Campus for several weeks. Hours may vary slightly based on departmental needs.

Requirements

High school diploma required.
Must work every other weekend and holidays.
Must be available to train on first and second shifts during the first five to six weeks.

Nice To Haves

Associate or bachelor’s degree in business or a healthcare-related field preferred.

Responsibilities

Enter laboratory, radiology, and basic ancillary service appointments into schedules.
Schedule patients for treatment and services across multiple providers and campuses, and coordinate multiple services for patients.
Update and correct patient insurance and demographic information; obtain prior insurance referrals and authorizations.
Collect patient liabilities before or on the date of service, as appropriate, including deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances.
Arrange tests, procedures, and ancillary services according to established guidelines and criteria.
Prioritize visits and services to support efficient use of clinical staff, patient time, equipment, and facilities.
Obtain and enter demographic, insurance, and other patient information into computer-based registration and scheduling systems.
Verify patient insurance coverage and follow insurer guidelines to obtain required pre-authorizations, pre-certifications, and physician referrals before visits; follow up to correct discrepancies.
Notify patients of appointment times and provide standard preparation information for procedures and services.
Mail patient information packets and transcribe paper orders when applicable.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, and taking and relaying messages.
Maintain accurate and timely records, logs, charges, files, and related information.
Obtain patient and witness signatures on required paperwork, including consent, privacy, Medicare, and patient-rights forms.
Review work queues to support accurate and timely billing; monitor and maintain Patient Access and Revenue Cycle work queues.
Maintain a scheduling and/or registration accuracy rate of 97% or higher.