ED Registration Representative Nashoba - Evenings, 16-Hours
About The Position
Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex registration and basic scheduling duties. The role supports patient scheduling and registration, insurance verification and authorization, collection of patient payments, coordination of services, and related clerical work. The position is scheduled for 16 hours per week, generally from 3:00 p.m. to 11:30 p.m., with some variation based on departmental need. It requires every other weekend and holiday work. The initial training period is 4–6 weeks in Marlborough; the first 5–6 weeks require availability for first- and second-shift training, including EPIC classes in Worcester during the first two weeks, from 8:00 a.m. to 4:30 p.m.
Requirements
- High school diploma required.
- Must work every other weekend and holidays.
- Must be available to train on first and second shifts during the first 5–6 weeks.
- Must attend EPIC training classes in Worcester during the first two weeks, scheduled 8:00 a.m.–4:30 p.m.
Nice To Haves
- Associate or bachelor’s degree in a business- or healthcare-related field preferred.
Responsibilities
- Enter laboratory, radiology, and basic ancillary service appointments into schedules.
- Schedule patients for treatment and services with multiple providers across multiple campuses.
- Coordinate the provision of multiple services to patients.
- Update and correct patient insurance and demographic information, and obtain prior insurance referrals and authorizations.
- Collect patient liabilities, including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances, as appropriate, before or on the date of service.
- Arrange tests, procedures, and ancillary services according to established guidelines and criteria.
- Prioritize visits and services to support efficient use of clinical staff, patient time, equipment, and facilities.
- Obtain and enter demographic, insurance, and other patient information into the computer-based registration and scheduling system.
- Obtain and verify insurance coverage and follow insurer guidelines to secure required pre-authorizations, pre-certifications, and physician referrals before patient visits.
- Follow up to correct discrepancies and notify patients of appointment times by telephone or other means.
- Provide standard information about preparation for scheduled procedures and services, and mail patient information packets.
- Transcribe paper orders when applicable.
- Assess patients’ financial needs and direct or refer them to financial counseling or the appropriate person or area.
- Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, and taking and relaying messages.
- Maintain accurate and timely records, logs, charges, files, and related information.
- Obtain patient and witness signatures on required paperwork, including consent, privacy, Medicare, and patient-rights documents.
- Review work queues for accurate and timely billing and monitor and maintain Patient Access and Revenue Cycle work queues.
- Maintain a scheduling and/or registration accuracy rate of at least 97%.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
