ED Registration Representative Nashoba - Days, 16-Hours

UMass Memorial Health•Marlborough, MA

7d•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex registration and basic scheduling duties. The role schedules patient appointments and services across providers and campuses, coordinates associated services, maintains accurate patient registration and insurance information, and supports efficient use of clinical staff, patient time, equipment, and facilities. The representative obtains and verifies insurance coverage and required referrals or authorizations, updates and corrects patient records, collects patient liabilities, and provides patients with appointment and procedure-preparation information. The position also performs related clerical work, maintains records and work queues, obtains required patient and witness signatures, and reviews queues to support accurate and timely billing. Registration and scheduling accuracy must be maintained at 97% or above. This is a 16-hour-per-week position scheduled 6:45 a.m.–3:15 p.m. The employee works every other weekend and holidays, and must be available to train on first and second shifts for the first 5–6 weeks. EPIC training takes place in Worcester during the first two weeks, 8:00 a.m.–4:30 p.m.; initial onsite training is at the Marlborough Campus. Hours may vary slightly based on departmental needs. The work schedule alternates between Friday and Sunday one week and Friday and Saturday the next.

Requirements

High school diploma required.
Must work every other weekend and holidays.
Must be available to train on first and second shifts for the first 5–6 weeks.
Maintain scheduling and/or registration accuracy of 97% or above.

Nice To Haves

Associate or bachelor’s degree in business or a healthcare-related field preferred.

Responsibilities

Enter laboratory, radiology, and basic ancillary service appointments into schedules.
Schedule patients for treatment and services with multiple providers across multiple campuses.
Coordinate the provision of multiple services to patients.
Update and correct patient insurance and demographic information, and obtain insurance referrals and authorizations.
Collect patient liabilities, including deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances, as appropriate, before or on the date of service.
Arrange tests, procedures, and ancillary services according to established guidelines and criteria.
Prioritize visits and services to promote efficient use of clinical staff, patient time, equipment, and facilities.
Obtain and enter demographic, insurance, and other related patient information in the computer-based registration and scheduling system.
Verify patient insurance coverage and follow insurer guidelines to obtain required pre-authorizations, pre-certifications, and physician referrals before visits.
Follow up to correct discrepancies in patient information or coverage as required.
Notify patients of appointment times and provide standard preparation information for scheduled procedures and services.
Mail patient information packets and transcribe paper orders when applicable.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform clerical duties such as retrieving records, faxing, collating, typing, transcribing, and taking and relaying messages.
Maintain accurate and timely records, logs, charges, files, and related information.
Obtain patient and witness signatures on required paperwork, including consent, privacy, Medicare, and patient-rights forms.
Review work queues to support accurate and timely billing, and monitor and maintain Patient Access and Revenue Cycle Work queues.
Maintain scheduling and/or registration accuracy of 97% or above.