Nashoba ED Registration Representative 40 Hours Days

UMass Memorial Health•Marlborough, MA

6d•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex duties related to patient registration. The role accurately collects and enters demographic, insurance, and other patient information; verifies coverage and required authorizations; and supports registration, scheduling, admissions, transfers, discharges, and bed control. The representative also collects patient payments, coordinates services, provides procedural preparation information, and directs patients to financial counseling when appropriate. The position performs related clerical and recordkeeping duties, completes online death certificate registry tasks, receives and secures patient valuables, and monitors Patient Access and Revenue Cycle work queues to support accurate, timely billing. The role follows departmental policies and safety requirements, participates in meetings and training, uses Lean and quality-improvement methods, and contributes to a professional and respectful environment. This is a 40-hour-per-week day-shift position, scheduled 6:45 a.m.–3:15 p.m. on a rotating every-other-weekend schedule, with holidays as assigned. Training may require availability from 8 a.m. to 5 p.m. for 12 weeks, with initial onsite training at the Marlborough Campus. The work is indoors in a normal office environment and is considered light. Assigned shifts may change based on departmental needs.

Requirements

High school diploma.
At least 1–2 years of data-entry experience.
Proficient data-entry skills and attention to detail.
Computer skills, including use of Windows and the ability to navigate computer systems.
Strong verbal and written customer-service skills with a variety of internal and external customers.
Demonstrated knowledge of medical terminology.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.
Availability for the assigned rotating schedule, including every other weekend and holidays as assigned; training availability from 8 a.m. to 5 p.m. for up to 12 weeks may be needed.

Nice To Haves

Associate or bachelor’s degree in a business- or healthcare-related field.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance verification and/or authorization experience.
Bilingual speaking, reading, and writing skills.
EPIC and secretarial experience.

Responsibilities

Accurately obtain and enter patient demographic, insurance, and related information into the registration and scheduling system, and collect required patient or witness signatures.
Obtain and verify insurance coverage, follow insurer requirements for pre-authorization, pre-certification, and referrals, and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule or register patients for Radiology, Lab, and basic ancillary services.
Complete Emergency Department and Labor & Delivery demographic and insurance registration.
Coordinate the provision of multiple services to patients.
Collect patient liabilities and balances, including deductibles, copayments, coinsurance, self-pay, and cosmetic procedure payments, as appropriate.
Perform Surgical Day admissions.
Perform bed control, transfer, discharge, and admission tasks.
Provide patients with standard information about preparation for scheduled procedures and services.
Assess patients’ financial needs and refer them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete online death certificate registry tasks.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and training; and apply Lean methodology and quality improvement in daily operations.
Demonstrate respect and professionalism toward employees, patients, and visitors, and perform other similar duties as required or directed.